We are looking for a Senior Customer Success Manager to spearhead the growth and adoption of a key strategic product in our region: Email . This is a high-visibility role with a significant impact on our business, offering direct exposure to both local and global leadership.
As the CSM for Email, you will play a pivotal role in establishing this new product within our existing client base in Latin America. Your primary mission will be to drive initial adoption and then transition to fostering long-term success, value realization, and expansion.
You will work in a strategic partnership with a dedicated Technical Account Manager (TAM) and the Account Management (AM) team. A crucial part of your role will be to act as the voice of the LATAM market, gathering client feedback, sharing it with our global product teams, and advocating for the necessary improvements to ensure our email solution has a strong product-market fit in the region.
Initially, you will focus on implementing the product and ensuring a seamless adoption process. Following this, your challenge will be to manage the portfolio's success by proving value through close monitoring, creating robust success plans, and expanding the use cases and volume within each account. Your strategic insights into the email business's adoption and growth will be critical to the company's success.
Responsibilities:
Requirements:
- Previous experience in Customer Success, Account Management, or a related role, preferably in Technology, SaaS, Telecom, or CPaaS companies.
- Experience managing Mid-Market and/or Enterprise clients.
- Proven ability to act as a strategic liaison between clients and internal product teams.
- Strong analytical skills, with the ability to translate data into business insights and actions. Proficiency with data visualization tools (e.g., Power BI, Tableau) is a plus.
- Excellent verbal and written communication skills in both Portuguese and English, with the ability to influence and engage stakeholders at all levels.
- A collaborative, proactive, and results-oriented profile with a strong sense of ownership and urgency.
- Familiarity with CRM tools (Salesforce preferred) for tracking activities and opportunities.
Certifications in Customer Success or project management are a plus.
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Benefits
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory.
Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly!
Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career.
We are always open to candidates that could bring new ideas and perspectives to Sinch!
