About this opportunity:
We are excited to announce the opportunity to join Ericsson as an Engineer Manager supporting the Packet Core / 5GC business across Latin America. In this role, you will ensure customer value and satisfaction through efficient service delivery while working closely with global delivery centers, product units, and customer-facing teams. You will lead a newly created team and play a key role in building capabilities, driving operational excellence, and supporting customers across the LATAM market.
This opportunity is ideal for a leader who is passionate about people, business, and strategy, and who thrives in a dynamic delivery environment.
What you will do:
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Lead and develop a team through performance management, career development, competence development, recruitment, and resource management.
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Drive team engagement, communication, and effective utilization of resources.
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Ensure smooth transitions from pre-sales to delivery and successful execution of service delivery commitments.
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Lead project delivery activities within the Packet Core domain and support delivery readiness and growth planning.
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Build high-performing teams through recruitment, capability development, and talent management.
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Manage talent demand and talent pools, including leveraging global service delivery centers.
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Drive operational and delivery excellence through quality, knowledge sharing, continuous improvement, and automation initiatives.
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Build strong relationships with customers and stakeholders while supporting escalation management and business needs.
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Collaborate with other leaders across Packet Core and Core Network domains to support solutions, resource planning, and delivery success.
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Introduce new technologies and capabilities to customers while fostering continuous improvement and profitability.
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Foster strong customer relationships at management levels and oversee financial and quality performance metrics.
The skills you bring:
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Bachelor's degree in Engineering. An MSc, MBA, or equivalent experience is preferred.
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Proven leadership experience as a line manager or team lead.
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Ability to lead, coach, motivate, and develop high-performing teams.
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Proven experience in planning, recruiting, and building competence.
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Cloud Core experience across solutions, products, and services.
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Understanding of CSS Service Delivery processes, models, and strategy.
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Strong stakeholder management skills with the ability to mobilize support across customers, partners, and internal organizations.
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Knowledge of delivery operations, sales processes, and financial management principles.
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Strong communication, customer engagement, and market awareness skills.
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Passion for quality, competitiveness, and continuous improvement.
Location: This position is open to candidates based in any location across Latin America
