The IT End User Support Specialist will provide general support for end-user computing. The role holder is also responsible for field service and support for our IT network infrastructure.
The IT End User Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the business team members located at the facility.
Responsibilities
- Provides Level 1 and Level 2 support all end-user computing solutions including mobile devices, computers, peripherals (monitors, headsets, docking stations), and printers.
- Provides supports conference room equipment, digital signs, TVs, and other miscellaneous equipment.
- Monitors open IT incidents and support requests and collaborate with appropriate IT engineering and operations teams to resolve incidents or support requests involving IT services.
- Track and mange IT assets which are deployed at locations for which they are assigned to support.
- Provides field service and support for IT projects including IT end user computing and IT network equipment.
- Facilitate and coordinate on behalf of IT project teams to ensure facility utilities such as, Power, HVAC, Fiber, and Copper cabling are provided.
Qualifications:
- A+ certification or equivalent fundamental computing hardware and operating system experience
- Three or more years of IT end user support experience, some of which being in a manufacturing environment
- Fundamental knowledge of Windows platforms, Windows 10, Windows Server 2019, and 2022
- Fundamental knowledge of MS O365 applications, including web based and locally installed on end user device
- Fundamental knowledge of mobile device support experience, including use of Intune for enrollment and configuration of iOS and Android mobile devices
