Responsible for the strategic design and creation of instructional content, focusing on sales enablement training and operational refreshes. This role transforms complex operational processes and sales strategies into engaging, pedagogical materials that ensure high knowledge retention and operational readiness.
Design and develop enablement training modules for new Sales Representatives to ensure instructional and operational readiness.
Create and optimize sales training content and refresh materials based on identified performance gaps or process updates.
Apply andragogical principles and adult learning methodologies during the content creation process to ensure effective knowledge transfer and high levels of engagement.
Develop practical evaluation tools, assessments, and rubrics to ensure participants can demonstrate required skills and meet performance standards.
Translate identified training needs into structured instructional objectives and action plans for long-term curriculum development.
Collaborate with Subject Matter Experts (SMEs), operational and department leadership to ensure content accuracy and alignment with business goals.
Maintain and communicate the training curriculum catalog and instructional updates to all relevant stakeholders.
Analyze learner feedback and training indicators to drive the continuous improvement of instructional materials and learning paths.
Ensure adherence to instructional standards, internal processes, and specific client requirements within all developed assets.
Monitor content effectiveness KPIs and work with the training team to implement corrective design actions when required.
Contribute to process improvement and sales enablement by designing educational initiatives that drive efficiency and results.
Script and storyboard multimedia assets (videos, quizzes, simulations) to enhance the learning experience within onboarding and refresh programs.
Act as a facilitator for instructional enhancements by leading curriculum review forums and educational design workshops.
Foster an organizational culture of high performance and continuous learning through the creation of engaging and high-impact content.
Support the training delivery team by providing technical instructional assets, facilitator guides, and pedagogical coaching.
Ensure the integrity, reliability, and availability of all training materials and documentation within the company’s knowledge base.
Contribute to presenting instructional impact and content performance in internal meetings.
Accurately log content development progress and version control within designated project management and reporting tools.
Ensure the delivery of instructional design roadmaps and content updates to stakeholders, highlighting project milestones and completion dates.
Participate in instructional design forums, alignment meetings, and interactions with internal stakeholders to synchronize content with strategic goals.
Incorporate feedback on instructional effectiveness and learner behavior to continuously refine onboarding and refresh materials.
Contribute with suggestions to enhance instructional frameworks, visual standards, and evaluation models.
Interpret sales scripts, policies, and standards with precision, ensuring no instructional deviations across various campaigns.
Maintain pedagogical integrity and authority during the design process.
Manage multiple content development projects simultaneously while upholding consistency and a high standard of educational quality.
Align different perceptions of instructional needs between trainers, supervisors, and clients, mediating design gaps when needed.
Ensure that instructional assets lead to tangible improvements in sales conversion and customer experience.
Balance andragogical standards, business requirements, and operational reality when designing complex learning paths.
Continuously adapt instructional content to reflect operational changes, system updates, and evolving sales technologies.
Support the creation of specialized assets for workshops focused on sales enablement and process optimization.
Collect and organize learner data to identify knowledge patterns, content gaps, and critical skill deviations.
Ensure the integrity, reliability, and availability of the knowledge base and training materials used for strategic decision-making.
Support the implementation of structured design methodologies (ADDIE, SAM) and scalable instructional frameworks.
Contribute to the creation of training performance presentations, ensuring complex data is visually clear for internal and external audiences.
Support the mapping and optimization of onboarding content with a strict focus on efficiency and reducing the learner’s time-to-proficiency.
Instructional design and andragogical principles
Curriculum mapping and visual storytelling
Copywriting and scriptwriting for educational content
Data analysis and training performance indicators
Excellent communication skills, both written and verbal (English/Portuguese)
Strong organizational and project management skills
Creative problem-solving and an eye for detail
Analytical thinking and results-driven mindset
Flexibility and adaptability to operational changes
Clear, objective, and empathetic communication
Ability to meet content development deadlines
Impartiality, ethics, and strong sense of responsibility in reporting
Ability to probe and identify learning gaps
Commitment and punctuality
Dynamic and proactive attitude
