At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Lilly Brasil is redefining how it connects with the medical community — and the Associate Director of Omnichannel Customer Engagement (OCE) will be at the center of that transformation. This is not an execution role: it is a strategic leadership position responsible for setting the omnichannel vision for Brazil, building the capabilities to sustain it, and orchestrating the cross-functional alignment needed to bring it to life.
Reporting directly to the CMO, this leader will own the OCE strategy end-to-end — from channel architecture and platform governance to HCP engagement models and performance frameworks. They will manage the OCE team, serve as Brazil's primary interface with global digital and IBU partners, and influence how Lilly's commercial model evolves in one of its most important emerging markets.
Lead cross-functional alignment across Marketing, Sales, Medical, Compliance, and IT to deliver seamless, integrated HCP journeys.
Robust experience in digital marketing, omnichannel strategy, or commercial operations — preferably in pharma or healthcare.
Lilly has been in Brazil for over 80 years, bringing innovative medicines that make a real difference in people's lives. Our culture is built on integrity, excellence, and respect for people — both the patients we serve and the colleagues we work alongside. We are committed to building a diverse and inclusive workplace where everyone can thrive. We want our people to grow, have fun, and win — for patients.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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