Head of Brand Operations Full-time · Fully Remote · Serbia-based · 2:00 PM – 10:00 PM (Serbia time) · Competitive salary
About This Opportunity
This role is being hired through eHigher, acting as Employer of Record. You will be legally employed by eHigher in Serbia and work directly with our client, a US-based brand accelerator that launches and grows products on Amazon, Walmart, and emerging marketplaces. Founded in 2018, the client partners with a select portfolio of brands and operates the full brand program end-to-end, including catalog, advertising, inventory, creative, and brand strategy.
The client treats every brand partner's business as if it were their own, investing the time to deeply understand each brand's products, markets, and customers, and applying that understanding to launch and grow products efficiently on every channel they serve. They partner intentionally with a small number of brands so they can deliver the quality of work their partners trust them for. They are a growing company building a strong leadership team to scale into their next chapter.
About the Role
The Head of Brand Operations sits on the leadership team and owns the operational execution of the brand programs. You report to the CEO and own a function with real impact on the business.
What you'll own:
- Drive on-time, high-quality product launches across the brand portfolio. Own every new product launch from kickoff to live, on Amazon, Walmart, TikTok Shop, and every channel served. Lead launch kickoff meetings, weekly status check-ins, and post-launch reviews to capture what worked and what to improve. Coordinate with the Catalog, Creative, Advertising, and Finance teams, brand partners, and any external partners involved in each launch. Anticipate problems early and surface blockers before they become delays.
- Build and own the company's operating system. SOPs, templates, tools, processes. Document every process you touch. Build the operating manual that lets the company scale. Implement the tools and systems that make the team more efficient.
- Lead cross-functional execution of channel expansion and strategic initiatives. Own the project planning and execution of new channel launches, brand growth projects, and portfolio initiatives. Evaluate and contract outsourced specialist partners. Report performance weekly to the leadership team.
Requirements
- 5+ years running project management or operations at an ecommerce brand, brand accelerator, Amazon agency, or DTC company
- Track record coordinating multiple internal teams and external partners to ship work on time
- Strong administrative spine, exceptional follow-through and attention to detail
- A documenter's instinct, you build SOPs and operating manuals as a habit
- Ownership mentality, you take full responsibility for the outcomes of your role. You see what needs to be done and do it. You bring solutions, follow through, and take full ownership
- Deep proficiency with Excel, project management software (Asana, ClickUp, Monday, Notion, or similar), and managing data across databases and tools
- Comfortable using AI tools to enhance your work and support the team
- Strong written and verbal communication
Ideal experience: A track record of building something from nothing, turning ambiguity into structure and creating systems where none existed. You are a creative, out-of-the-box thinker who thrives in environments where the playbook hasn't been written yet. Experience growing alongside a company as it scaled from a small team to a larger one.
Compensation + Benefits
- Competitive salary, commensurate with experience
- Performance bonus tied to quarterly priorities and annual business performance
- Paid time off and paid holidays
- Fully remote, employed through eHigher in Serbia
- Working hours: 2:00 PM – 10:00 PM Serbia time (aligned with 7:00 AM – 3:00 PM US Central)
The Client's Core Values
The brand accelerator you would be supporting operates by a clear set of core values: Integrity, Excellence, Ownership, Innovation, Collaboration, Purpose, Stewardship, Family, and Humility.
