We are looking for a Senior Solution Architect (Salesforce + eCommerce) to take ownership of the architectural vision across CRM/CX and Digital channels, anchored by Salesforce as the central platform. You will be responsible for crafting a unified, future-ready architecture that connects products and systems throughout the customer-facing landscape.
Responsibilities
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Craft comprehensive CX blueprints covering Salesforce CRM alongside Digital channels such as eCommerce and portals
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Convert key business functions like sales planning, pricing and customer data management into well-aligned platform solutions
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Engineer fluid omnichannel experiences supported by solid architectural underpinnings
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Outline integration approaches that link CRM, eCommerce, Order Management together with Pricing & analytics layers
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Perform thorough fit-gap evaluations against the current technology stack
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Lead the structuring of product taxonomies, weighing global consistency against regional variations
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Work alongside the Enterprise Architect to formalize integration models (API-led, event-driven) and the overall target architecture blueprint
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Safeguard scalable design principles that accommodate multiple regions and markets
Requirements
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3+ years of professional experience working as a Solution Architect
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Strong command over Salesforce Sales Cloud and Service Cloud
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Hands-on background with eCommerce technologies such as SAP Commerce, Adobe and commercetools
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Confident understanding of omnichannel journeys and broader CX landscapes
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Demonstrated success delivering complex enterprise integrations leveraging APIs and middleware tools
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Skill in shaping resilient, scalable architectures that operate across multiple platforms
Nice to have
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Practical involvement with composable or headless architecture models
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Participation in international template rollout programs
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Working knowledge of customer journey design and UX principles
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Familiarity with the pricing, loyalty or customer data spaces
