Position Type: Full-Time
Location: Remote
Apply here: https://operationsarmy.com/application
Overview
We are looking for a highly experienced Operations Manager who brings a strong background in client operations and service delivery. This is a senior-level role suited for someone who goes beyond traditional operations management—someone who can lead managers, build scalable systems, and drive operational excellence in a fast-paced, growing environment.
Key Responsibilities
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Lead and oversee client operations and service delivery across multiple accounts
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Manage and mentor team leads/managers, ensuring strong performance and accountability
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Build, refine, and enforce scalable systems, processes, and workflows
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Identify operational gaps early and implement proactive solutions
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Drive continuous process improvement and efficiency across teams
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Maintain high standards of client satisfaction and internal alignment
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Act as a key point of contact for both clients and internal stakeholders
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Step into day-to-day operations oversight as needed, especially during scaling phases
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Bring structure and clarity in a fast-moving, startup-like environment
Qualifications
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Proven experience in a senior operations or service delivery leadership role
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Experience managing managers or team leads
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Strong systems and process-oriented mindset
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Demonstrated ability to create structure, accountability, and operational clarity
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Proactive in identifying inefficiencies and improving workflows
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Comfortable working in high-pressure or fast-changing environments
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Excellent communication skills, both client-facing and internal
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Background in BPO, SaaS operations, implementation operations, or customer operations
What We're Looking For
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A calm, solutions-oriented leader who thrives in ambiguity and growth
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Someone who can balance strategic thinking with hands-on execution
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A leader who can scale operations effectively while maintaining quality and consistency
Apply here: https://operationsarmy.com/application
