Customer Service Representative (Property Management) – Remote
Florida 360 Property Management is seeking a proactive, detail-oriented Customer Service Representative to join our fully remote team.
This role is ideal for someone who takes ownership of their work, communicates clearly, and is comfortable handling multiple responsibilities in a fast-paced property management environment. You will serve as a primary point of contact for residents, vendors, and association board members, entirely in English.
This is not a passive or scripted customer service role. We are looking for someone who follows through, stays organized, and proactively solves problems.
Key Responsibilities
Client & Vendor Communication
- Answer and place calls with residents, board members, and vendors professionally
- Resolve inquiries, follow up on issues, and ensure timely responses
- Maintain clear and professional written communication via email
Property Operations & Coordination
- Schedule and coordinate vendor services and maintenance visits
- Track open issues and ensure proper resolution
- Support property inspections using HappyCo and follow up on findings
Documentation & Systems
- Upload, organize, and maintain documents in Buildium and Google Drive
- Create and update spreadsheets, reports, and internal records
- Complete forms and applications accurately and on time
Association Support
- Assist with mailings, notices, ballots, and owner communications
- Support preparation for association meetings (agendas, documents, coordination)
- Track licenses, permits, insurance, and compliance-related documentation
Task & Time Management
- Manage daily responsibilities using Buildium, Google Calendar, and Slack
- Prioritize tasks independently and meet deadlines consistently
- Proactively identify issues and propose solutions
What We’re Looking For
Required
- Fluent spoken and written English
- Strong organizational and communication skills
- Ability to work independently in a remote environment
- Comfort handling multiple tasks with accuracy and follow-through
- Willingness to learn and adapt to structured systems and procedures
Technical Skills (or willingness to learn)
- Google Workspace (Docs, Sheets, Forms, Drive, Gmail)
- Buildium
- Slack
- HappyCo
- Microsoft Office
Preferred
- Experience in property management, real estate, or administrative operations
- Exposure to HOA / Condominium Association environments
- Fluent or Intermediate Spanish
Why Work With Florida 360
- Fully remote position
- Structured, professional work environment
- Clear expectations and processes
- Opportunity to grow with a scaling property management company
- Work with a team that values accountability, quality, and initiative
Job Type: Full-time
Pay: R$1,900.00 - R$4,500.00 per month
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service (Preferred)
- Sales Representative (Preferred)
- (direct or indirect) Property Management (Preferred)
Language:
Work Location: Remote
