The High Volume Event (HVE) Planner — internally known as Peak Captain — is a senior individual contributor responsible for end-to-end planning, coordination, and execution governance of Amazon Brazil's transportation network during high-volume events (Prime Day, Black Friday, Christmas, Double Dates). This role serves as the single-threaded leader for peak readiness across Middle Mile, Sort Centers and TOM operations, ensuring that the network absorbs volume surges without compromising safety, quality, or cost targets.
The Peak Captain operates at the intersection of planning, execution, and cross-functional coordination — translating demand forecasts into actionable operational plans, stress-testing capacity assumptions, identifying risks before they materialize, and orchestrating the response when they do.
Key job responsibilities
Peak Planning & Readiness: Design and own the end-to-end peak readiness plan for ATS Brazil, including volume modeling, capacity allocation, workforce scaling, carrier ramp-up sequencing, and contingency planning. Build the master timeline (T-minus calendar) that governs all preparation milestones across Middle Mile, Sort Centers, and TOM. Translate demand forecasts into network-level capacity requirements — trucks, labor hours, mechanical throughput, dock slots — and validate sufficiency against projected volume with defined buffer margins. Conduct scenario planning and stress-testing for demand variability, carrier failures, weather events, and infrastructure constraints. Own the peak readiness documentation (Whistlestop, Readiness Reviews, Risk Registers) and present to senior leadership with clear status, risks, and asks.
Cross-Functional Coordination: Serve as the central coordination point between Planning, Execution, Sort Centers, TOM, Procurement, Finance, WHS, and Learning teams during peak preparation and execution. Design and facilitate peak governance mechanisms: War Room structure, escalation frameworks, daily/hourly cadences, and decision rights matrices. Coordinate with FC and Last Mile teams on upstream/downstream dependencies — inbound volume timing, dispatch windows, and capacity handoffs. Manage the carrier readiness process in partnership with Middle Mile Execution — ensuring all carriers are capacity-confirmed, route-mapped, and operationally validated before peak start.
Execution Governance & Real-Time Response: During peak execution (typically 2-4 weeks), operate as the central command authority within the 24x7 War Room, monitoring network health in real-time and triggering contingency protocols when thresholds are breached. Own the daily peak performance narrative — consolidating metrics across all pillars (OTA, DEA, TU, Safety, Cost, Labor) into a single leadership-ready view. Conduct post-peak retrospectives, capturing lessons learned, quantifying plan vs. actual variance, and embedding improvements into the next cycle's playbook.
- Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience with project management
- Experience in English-language communication skills, both written and verbal
- Experience in creating process improvements with automation and analysis
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