About trueITpros
trueITpros is a managed IT services provider (MSP) based in Atlanta, Georgia, delivering IT support and cybersecurity to small and mid-sized businesses since 1998. We support 1,200+ users across construction, financial services, healthcare, legal, insurance, and real estate - and we pride ourselves on fast response times and personalized service, with a dedicated engineer on each account. Our motto: we take care of I.T. so our clients can focus on their business.
The role
We're looking for a Tier 2/3 IT Support Technician / MSP Support Engineer based in Brazil to support our US-based clients remotely. You'll be the escalation point for helpdesk tickets and take ownership of networks, servers, and backups across multiple client environments. The role is 100% remote, paid in USD, and works US Eastern (EST) hours - only 1-2 hours behind most of Brazil year-round.
What you'll do
- Provide Tier 2/3 helpdesk and end-user support (remote troubleshooting by ticket, phone, and remote-access tools)
- Manage and monitor client networks: firewalls, switches, Wi-Fi, and VPNs
- Administer Windows servers, Active Directory, and Microsoft 365 / Google Workspace environments
- Manage backup and disaster-recovery systems: monitor jobs, resolve failures, verify restores
- Contribute to IT projects: migrations, deployments, upgrades, and new-client onboarding
- Document your work clearly in our ticketing system and follow MSP best practices
What we're looking for
- Full professional English proficiency, written and spoken (required - you'll work directly with US end users)
- 3+ years of hands-on IT support experience; MSP experience strongly preferred
- Solid Windows desktop and server administration; Microsoft 365 administration
- Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, firewalls
- Experience managing backup solutions (e.g., Veeam, Datto, Acronis)
- Reliable availability during US Eastern (EST) business hours, Monday-Friday
- A dependable home office: high-speed internet and a quiet environment for client calls
Nice to have
- Experience with RMM/PSA platforms (e.g., ConnectWise, Datto RMM, NinjaOne)
- Certifications: CompTIA A+ / Network+ / Security+, Microsoft certifications
- Azure / Entra ID, VoIP, or security/compliance exposure (HIPAA, PCI, NIST)
What we offer
- 100% remote work as an independent contractor (PJ), part-time or full-time
- Compensation in USD starting from $1,300/month (about R$6,500/month), based on experience and hours
- Minimal time-zone difference - US Eastern is just 1-2 hours behind most of Brazil
- Long-term engagement with a stable US MSP in business since 1998, with room to grow
How to apply
Apply through Indeed with your CV in English.
Job Types: Full-time, Part-time, Contract
Pay: From R$6,500.00 per month
Application Question(s):
- Are you available to work Monday to Friday during US Eastern (EST) business hours? Please answer Yes or No.
Experience:
- IT support (Tier 2/3 / MSP) (Preferred)
Language:
Work Location: Remote
