Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they're based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Remote environment totally built to make you feel that we are all together in one space without leaving your home office!
- Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
- Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
- A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros!
- Work in your own time zone - Because we don't think that you should miss those memorable moments with your friends and family!
- Newest MacBook (or PC if you prefer!) + Setup Fee ($500) - What is an engineer without the right tools right? Here in HCP, you can choose your computer and set up your home office!
TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH
We know what you are thinking…WHAT IS THE ROLE AND WHAT WILL YOU BE DOING?
As a Staff LLMOps Engineer, you are a technical leader who sets the architectural bar for our Large Language Model Operations (LLMOps) platform and models the future of how engineering squads scale feature delivery. You understand that writing code by hand is no longer the operational bottleneck; instead, true leverage comes from system design, evaluation-driven iteration, well-shaped tools, and graph interfaces. You own the strategic roadmap for our multi-turn, tool-utilizing agent runtime, ensuring it seamlessly delivers product value via Application Programming Interface (API) services to hundreds of thousands of users. You pair deeply with cross-functional teams to transform abstract constraints into scalable solutions while driving developer velocity.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
In your daily routine, you will:
- Evolve the shared graph-based orchestration runtime and state schema patterns to enable engineering squads to deploy user-facing artificial intelligence agents rapidly
- Architect the platform evaluation framework, utilizing golden datasets and continuous integration gating to systematically prevent quality regressions
- Define Service Level Objectives (SLOs) and observability dashboards to monitor real-time agent quality, latency, system health, and processing costs
- Orchestrate real-time voice interaction infrastructure, establishing strict latency budgets and turn-taking logic to ensure high platform reliability
- Design secure, multi-tenant software development kits and platform interface contracts that make integration paths obvious and secure by default
- Formulate internal playbooks, context structures, and sub-agent conventions to optimize the workspace efficiency of our engineering organization
- Optimize foundational model selection, tool-call parameters, caching protocols, and batch processing to drive financial and operational efficiency
- Foster technical excellence across Applied AI teams by executing comprehensive design reviews, technical pairing sessions, and authoring core implementation guides
- Review both human and machine-generated codebase contributions with an emphasis on maintainability, loose coupling, and defensive engineering practices
You must be aware that joining Housecall Pro means:
- Building a product that really improves users' lives (70k users, 4.6 rates at App Store) - let's see what clients say about the product;
- Being a part of a global team that build a diverse culture in our company
- Working with more than 200 engineers highly qualified and engaged in improving the life of our Pros.
- Having a real impact on technical decisions without breaking through the corporate, glass ceiling;
- Being in direct contact with the community of users, who are eager to share their feedback;
- Rapidly growing teams that create a defined career path.
We think that this offer is for you if you:
- ✅ 6+ years of professional software engineering experience, with a minimum of 2+ years specialized in operating Large Language Model (LLM) platforms, agents, or LLMOps architectures
- ✅ Advanced proficiency in Python and async Application Programming Interface (API) frameworks (i.e. FastAPI) with a track record of designing testable, instrumented production services
- ✅ Hands-on experience developing state machines, conditional edges, and persistent graphs using machine learning orchestration tools (i.e. LangGraph, LangChain) in production
- ✅ Deep technical understanding of foundational model interfaces, including structured outputs, tool calling, prompt caching, and rate-limit mitigation strategies
- ✅ Experience constructing evaluation harnesses, LLM-as-judge frameworks, trace sampling protocols, and continuous integration testing workflows (i.e. LangSmith)
- ✅ Proficiency building observability monitors, infrastructure metrics, alerts, and system dashboards within enterprise operations tools (i.e. Datadog)
- ✅ Broad cloud-native engineering background across Amazon Web Services (AWS), container orchestration (i.e. Kubernetes), continuous integration/continuous deployment (CI/CD), and Infrastructure as Code (i.e. Terraform, Terragrunt)
- ✅ Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline or equivalent work experience
Okay, okay, you need something to pay the bills, right?
Our range of compensation starts at: 7500 USD dollars.
Come and join us in HCP!
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro's brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
#LI-Remote
Privacy Notice for California Job Candidates - Housecall Pro
Use of Artificial Intelligence in Hiring and Engagement Processes
We may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
