Ondaro is with you for what comes next.
As a recognized industry leader and ServiceNow Elite "Pure Play" Partner, Ondaro designs, empowers, and sustains digital transformation for enterprise clients across the public and private sectors.
With prestigious awards such as ServiceNow's "Creator Workflow Partner," "Americas Elite Partner of the Year," and "Global Elite Partner of the Year," Ondaro delivers end-to-end solutions. We enable organizations to maximize their ServiceNow investments, reducing costs and elevating service quality across the entire enterprise.
What you'll be doing:
- Lead the technical design, configuration, and implementation of ServiceNow Software Asset Management (SAM), Hardware Asset Management (HAM/ITAM), and ITSM solutions.
- Act as a Subject Matter Expert (SME) for asset lifecycle processes, guiding clients on best practices for software and hardware management.
- Configure and manage Discovery, Service Graph Connectors, normalization, software models, entitlements, and software reclamation rules.
- Integrate ServiceNow with third-party discovery and endpoint management tools (e.g., SCCM, Jamf, ILMT).
- Drive the full development lifecycle, translating complex business requirements into robust technical architectures.
- Lead technical workshops, solution presentations, and align directly with international clients and global stakeholders.
- Mentor mid-level/junior developers and ensure the technical excellence and quality of all deliverables.
What You Bring (Mandatory Requirements):
- Solid experience as a Senior Technical Consultant or Developer on the ServiceNow platform.
- Deep expertise in implementing and customizing ITAM (Hardware Asset Management) modules.
- Strong practical experience with ITSM processes (Incident, Problem, Change) and a deep understanding of CMDB data modeling (CSDM).
- Advanced technical skills in integrations (REST/SOAP), JavaScript, Flow Designer, and system architecture.
- Fluent English (Mandatory): Ability to confidently conduct technical meetings, defend solutions, and interact daily with global clients and teams (e.g., USA, Canada).
What will make you stand out:
- Active ServiceNow Certifications, especially CIS-SAM, CIS-HAM, or CIS-ITSM.
- Strong understanding of software licensing metrics for major publishers (Microsoft, Oracle, IBM, Adobe, etc.).
- Previous experience in consulting firms delivering end-to-end projects.
- ITIL v4 Certification and experience with Agile methodologies (Scrum/Kanban).
