ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
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We’re more than a company—we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
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We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
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We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: The Studio Manager in São Paulo will oversee the daily operations of our Live Casino studio, ensuring seamless execution of gaming experiences while maintaining high-quality standards. This role requires strong leadership, operational expertise, and a strategic mindset to drive efficiency, team development, and continuous improvement. The Studio Manager will work closely with cross-functional teams to optimize performance and ensure compliance with local regulations.
Responsibilities:
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Operational Leadership: Supervise, motivate, and coach studio personnel to ensure high performance and operational excellence.
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Staffing & Scheduling: Manage staffing levels to ensure optimal table coverage, organize rotations, and coordinate substitute employees as needed.
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Compliance & Procedures: Enforce game policies, procedures, and internal guidelines in alignment with company standards and Brazilian regulations.
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Process Improvement: Identify opportunities to enhance operations, ensuring smooth and efficient workflows within the studio.
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Performance & Reporting: Analyze financial statements and activity reports, adjusting strategies to meet business KPIs.
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People Management: Build and maintain a strong team culture, providing guidance and professional development opportunities.
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Stakeholder Collaboration: Work closely with senior management, HR, and other departments to drive operational success.
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Crisis & Risk Management: Implement risk mitigation strategies and ensure the studio operates in a safe and structured environment.
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Budget & Resource Management: Monitor expenses and optimize resource allocation for cost-effective operations.
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Vendor & Facility Management: Oversee relationships with key suppliers and ensure the facility is maintained to a high standard.
Candidate Requirements:
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At least 2 years of experience in an Operations Management role.
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Previous experience managing teams of 200+ employees in a dynamic environment is a plus.
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Language: Professional working proficiency in English and Portuguese is a must.
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Basic financial acumen and budgeting experience.
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Proven ability to build and develop teams from scratch.
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Strong focus on quality assurance and leadership.
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Empathetic, flexible, and proactive personality with strong people management skills.
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Excellent negotiation and relationship-building skills across all levels.
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Ability to work flexible shifts (day, mid-day, night, weekends, holidays) when required.
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PC literate with strong technical and analytical skills.
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Minimum High School diploma required
Ready to Elevate Your Career? Join ARRISE Today!
