Work From Anywhere in LATAM
Work Schedule: US Timezone (Flexible) Overlap with US business hours required (Monday–Friday)
Compensation Range: $1500 USD/month based on experience
A YC-backed PropTech SaaS company is hiring an Operations Manager to own high-volume backend customer operations and surface opportunities for process automation across the platform.
The business builds software that streamlines operational workflows across the homebuilding and real estate ecosystem — managing documentation, records, and system updates at scale. It runs as a lean, founder-led, async-first team investing in operational scalability as it grows.
Day-to-day, the role executes operational tickets, maintains customer records and documentation, maps repeatable workflows into SOPs, and flags repetitive tasks for automation. Success means faster, more accurate operations execution, scalable SOPs, and a steady pipeline of automation opportunities handed off to engineering.
Requirements
Must-Have
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3+ years in operations, implementation, customer operations, or backend operational support
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Advanced proficiency in Microsoft Excel and Google Sheets (formulas, data management, high-volume record handling)
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Demonstrated experience executing repetitive, high-volume backend operational workflows across customer accounts
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Hands-on experience with ticketing and project management tools (JIRA, Linear)
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Proficiency with Google Workspace and Slack for async collaboration
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Experience mapping and documenting operational processes into SOPs
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B2+ English (CEFR) for written async communication with a US-based team
Nice-to-Have
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Experience with automation tools such as Zapier or Make
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Basic scripting experience in Python or JavaScript, or SQL familiarity
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SaaS operations, implementation, or customer onboarding background
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Exposure to PropTech, real estate, or homebuilding industries
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Familiarity with Intercom or similar customer support platforms
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we're building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd
Benefits
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Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
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Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
Our Recruitment Process-
Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
