As the Senior Director, Change Management, you will serve as the enterprise change management leader within the CRG Transformation Office (CRGTO), driving the people side of transformation across the Clinical Research Group. In this strategic leadership role, you will design and execute scalable change management strategies that enable successful adoption of workforce transformation, operating model redesign, digital innovation, AI-enabled solutions, and organizational change initiatives.
You will partner closely with executive leadership, transformation program leaders, HR, Digital Innovation, Commercial & Customer Innovation, and Operations leaders to ensure transformation initiatives achieve their intended business outcomes through effective stakeholder engagement, leadership alignment, communications, capability development, and adoption strategies.
This role will establish and lead a best-in-class Change Management capability, developing reusable frameworks, methodologies, and playbooks that support a portfolio of enterprise transformation programs while strengthening CRG's long-term organizational capability.
Working closely with senior leaders across the organization, you will help accelerate strategic transformation while supporting Thermo Fisher Scientific's mission of enabling our customers to make the world healthier, cleaner, and safer.
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Lead change management strategy for a portfolio of enterprise transformation initiatives across CRG.
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Develop integrated change management approaches that support business transformation, operating model redesign, workforce evolution, and digital adoption.
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Partner with executive sponsors to drive leadership alignment and organizational readiness.
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Support large-scale workforce transformation initiatives, including role redesign, capability shifts, organizational restructuring, and global workforce expansion.
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Develop change strategies supporting expansion of delivery capabilities globally
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Partner with function and business leaders to ensure successful transition and adoption of future-state operating models.
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Lead change management efforts supporting digital transformation, automation, AI-enabled workflows, and innovation initiatives.
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Develop adoption frameworks that accelerate realization of business value from technology investments.
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Ensure employees and leaders are equipped to successfully adopt new tools, processes, and ways of working.
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Build and lead a scalable Change Management Center of Excellence (CoE) within CRGTO.
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Establish enterprise change methodologies, playbooks, templates, tools, and best practices.
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Develop repeatable frameworks that can be leveraged across the CRG transformation portfolio.
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Create capability-building programs that strengthen change leadership throughout CRG.
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Serve as a trusted advisor to transformation program leaders and executive stakeholders.
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Develop stakeholder engagement, communications, training, and adoption strategies.
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Establish change success metrics, adoption KPIs, and benefit realization indicators.
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Monitor organizational health and proactively address change-related risks.
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Recruit, develop, and retain high-performing change management professionals.
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Foster a culture of collaboration, innovation, accountability, and continuous improvement.
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Coach leaders and teams on effective change leadership practices.
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Advanced Degree plus 8+ years of experience, or Bachelor's Degree plus 10+ years of experience, in Change Management, Organizational Effectiveness, Transformation Leadership, Business Transformation, Operations Leadership, or related disciplines within life sciences, pharmaceutical, CRO, healthcare, or regulated industries.
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Preferred Fields of Study: Organizational Psychology, Business, Human Resources, Engineering, Science, Organizational Development, or related discipline.
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Prosci, Change Management Practitioner, PMP, Lean Six Sigma, Agile, or related certifications preferred.
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8+ years of people leadership experience leading cross-functional and matrixed teams.
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Proven experience leading enterprise-scale change management efforts supporting large transformation programs.
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Experience supporting workforce transformation, operating model redesign, organizational restructuring, and global workforce strategies.
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Demonstrated success supporting digital, technology, automation, and AI-enabled transformation initiatives.
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Strong executive presence and ability to influence senior stakeholders.
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Experience developing scalable frameworks, methodologies, and organizational capabilities.
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Excellent communication, facilitation, stakeholder management, and leadership coaching skills.
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Ability to travel domestically and internationally (20–30%).
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Fluency in English required.
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Experience building and scaling enterprise Change Management Centers of Excellence.
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Experience supporting global delivery organizations and multi-region workforce transitions.
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Experience within Clinical Research, CRO, Pharmaceutical Services, Life Sciences, or Healthcare environments.
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Deep understanding of organizational design, workforce planning, and capability development.
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Experience supporting large-scale transformation portfolios exceeding $25M–$100M+ in value.
The successful candidate will demonstrate:
Ability to align people, processes, and culture to enterprise transformation objectives.
Recognized expertise in enterprise change management, organizational transformation, and adoption strategies.
Strong understanding of operational, financial, and customer impacts associated with transformation initiatives.
Ability to influence senior leaders and build alignment across complex stakeholder groups.
Passion for creating sustainable organizational capabilities that endure beyond individual programs.
