We are seeking an experienced Solution Architect (Salesforce + eCommerce) to lead the design of integrated CRM/CX and Digital channel solutions, with Salesforce serving as the foundational platform. In this role, you will shape a cohesive, scalable architecture that aligns products and platforms across the entire customer-facing ecosystem.
Responsibilities
-
Shape holistic CX architecture spanning Salesforce CRM and Digital touchpoints including eCommerce and portals
-
Translate core business capabilities such as sales planning, pricing and customer data into platform-aligned solutions
-
Architect seamless omnichannel customer journeys backed by robust technical foundations
-
Establish integration strategies connecting CRM, eCommerce, Order Management and Pricing & analytics layers
-
Conduct fit-gap analysis against existing system landscapes
-
Drive product taxonomy definitions, balancing global standards with regional needs
-
Partner with the Enterprise Architect to define integration patterns (API-led, event-driven) and shape the target architecture blueprint
-
Guarantee architectural scalability across diverse regions and markets
Requirements
-
2+ years of hands-on practice in a Solution Architect capacity
-
Deep command of Salesforce Sales and Service Cloud offerings
-
Practical exposure to eCommerce ecosystems including SAP Commerce, Adobe and commercetools
-
Solid grasp of omnichannel and CX environments
-
Strong track record delivering enterprise-grade integrations through APIs and middleware
-
Proven ability to craft scalable architectures spanning multiple platforms
Nice to have
-
Hands-on work with composable or headless architectural approaches
-
Involvement in worldwide template deployment initiatives
-
Insight into customer journey mapping and UX design fundamentals
-
Domain knowledge across pricing, loyalty or customer data areas
