About EdgeUno
EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data centers, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies. Through our own infrastructure platform and strategic interconnection with major global hubs, we deliver low latency, security, and operational resilience across the Americas and beyond.
Role Overview
We are looking for a Telecom Process Specialist to join our team, responsible for analyzing, documenting, and improving telecom processes across EdgeUno's operations, while supporting the planning and execution of related projects.
This role works closely with Commercial, Operations, Customer Experience, Network, Engineering, and Technology teams to map workflows, identify improvement opportunities, support automation initiatives, and ensure processes follow industry best practices.
In addition, this role applies project management practices to help structure and track initiatives, ensuring deadlines, scope, and quality are met when it comes to process changes or adoption of new processes.
The ideal candidate has a structured analytical mindset, strong cross-functional communication skills, and hands-on experience with process improvement in telecom, infrastructure, or cloud environments. We are not looking for a generic analyst profile, but someone who already comes from the connectivity, carrier, ISP, telecom operator, data center, or digital infrastructure space and understands the operational complexity of these environments.
Core Responsibilities
Telecom Process Analysis & Optimization
- Map, document, and update end-to-end processes related to telecom and infrastructure services (e.g., Lead to Order, Procure to Pay, Record to Report, Capacity Provisioning, Change Management, Service Assurance, and others).
- Analyze current workflows to identify bottlenecks, inefficiencies, and quality gaps.
- Propose and help implement process improvements focused on efficiency, standardization, and service quality.
- Support the detection and implementation of digitalization and automation opportunities in operational processes.
Process Governance & Documentation
- Maintain clear, up-to-date process flowcharts and related documentation accessible across the organization.
- Contribute to the definition of process standards, control points, and acceptance criteria for key telecom processes.
- Monitor adherence to established processes and escalate deviations when needed.
Performance Monitoring & KPIs
- Support the definition and tracking of KPIs related to operational performance (e.g., lead times, SLA compliance, incident resolution time).
- Assist in building dashboards and reports to monitor process performance, efficiency, and service quality.
- Consolidate and present data to stakeholders on progress, risks, and improvement opportunities.
Project Management Support
- Assist in the planning and coordination of telecom and operations-related projects, including process improvement, tools implementation, and standardization initiatives.
- Help define project scope, schedules, and resource needs in alignment with project owners.
- Monitor project activities, follow up on action items, and update status reports and risk/issue logs.
- Collaborate with Technical Program Managers, Solution Architects, and other stakeholders to ensure operational feasibility of proposed solutions through the lens of process improvement.
Quality & Compliance Support
- Apply defined quality assurance procedures within telecom operational workflows.
- Help monitor quality control measures to ensure compliance with internal standards and, when applicable, certification requirements.
- Suggest improvements to enhance product and service quality based on recurring incidents or customer feedback.
Internal Collaboration & Continuous Improvement
- Engage with different business areas to understand objectives, constraints, and process-related challenges.
- Act as a promoter of a continuous improvement mindset in day-to-day operations, encouraging teams to follow standards and suggest enhancements.
- Support change management activities related to process updates, including communication, training sessions, and documentation.
Requirements
- Advanced English (C1 or higher).
- 8+ years of experience in Process Analysis, Telecom Operations, or related areas.
- Experience with process mapping and documentation tools and methodologies such as BPMN and flowcharts.
- Experience supporting Project Management activities including planning, scope definition, scheduling, and risk and issue tracking.
- Familiarity with telecom, cloud, infrastructure, or data center operations such as provisioning, NOC, and field operations.
- Strong analytical skills and attention to detail, with the ability to translate operational data into actionable insights.
- Ability to work cross-functionally and communicate clearly with both technical and non-technical stakeholders.
- Certification in Lean, Six Sigma, or similar continuous improvement methodologies, even at a foundational level.
- Experience with Integrated Management Systems and certification environments such as ISO.
Nice to Have
- Knowledge or certification in Project Management (PMP, CAPM, Scrum, Prince2, or equivalent).
- Experience working in high-growth, multi-country Latin American operations.
What We Offer
- Competitive compensation aligned with the scope and responsibilities of the role.
- Opportunity to directly impact service quality and operational efficiency across EdgeUno's regional operations.
- Exposure to cross-functional teams and to continuous improvement and project management practices in a live infrastructure environment.
- Career path, training, and growth opportunities within the company.
- A collaborative, execution-driven environment with a strong technical culture where your results have visible impact.
