Contact Centre Team Leader
Join a leading company where your growth is a priority and your impact is recognised.
On behalf of our client, Manpower is seeking a motivated Contact Centre Team Leader to join a well-established organisation that invests in your development and career progression. This is a great opportunity to grow your leadership skills while gaining valuable experience in a fast-paced environment.
Key Responsibilities:
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Lead and support a team of contact centre agents
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Monitor performance and ensure targets are met
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Handle customer escalations professionally
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Provide coaching and ongoing feedback
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Manage schedules and daily operations
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Analyse results and support team improvement
Requirements:
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2–3 years’ call centre experience
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Team leadership experience is an advantage
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Strong communication and problem-solving skills
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Good knowledge of Microsoft Office
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Ability to work under pressure
Apply today with Manpower and take the next step in your career.
