Overview:
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
The Contract Administrator position sits within SITA’s Standard Orders Team and reports to the Team Lead within the Americas Business Development group. The role supports SITA customers throughout North, Central, and South America, working closely with Sales and Operations on requests related to existing contracts.
You’ll play a vital role in supporting colleagues by ensuring all customer change requests are handled in accordance with requirements, contract terms, and the latest corporate guidelines. Your main responsibility will be overseeing the entire change request lifecycle—from preparing price quotes and change orders to obtaining purchase orders and facilitating billing. While it’s not primarily a customer-facing position, you may occasionally participate in calls to discuss specific details with customers.
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Coordinate with various stakeholders and manage all administrative activities involved in contract change requests, ensuring each step is completed accurately and on schedule, complying with contracts and corporate standards.
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Simultaneously, manage multiple requests, performing the necessary actions at each stage.
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Perform various financial and administrative tasks, beginning with understanding the customer needs from the received request, reviewing contract terms and conditions, and requesting cost input from internal teams and quotes from suppliers.
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Accurately gather all costs and generate a price quote and/or a change request with tailored assumptions, terms & conditions, following the business approval process.
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Track progress of each request, provide regular updates to SITA managers and stakeholders, and escalate issues when necessary to ensure timely resolution.
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Perform daily administrative tasks according to Standard Orders Team workflow, including prompt reporting to stakeholders, end-users, and processing billing submissions.
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Prepare reports, assist with presentations related to change requests, and distribute documents to appropriate parties.
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Support the resolution of any issues related to the change request process.
Qualifications:
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Technical, Associate, College, or University degree—or equivalent professional experience—in Business Administration, Accounting, Finance, Economics, Computer Science, IT, Telecommunications, or Engineering.
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Minimum 2-4 years of experience in administrative tasks in finance, billing, contract management, compliance, pricing, proposals, or project management.
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Fluency in English, with strong abilities in conversations, meetings, emails, and document editing.
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Comfort with process-oriented environments, following rules, guidelines, and procedures.
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Intermediate experience with Microsoft Outlook, Word, and Excel.
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Ability to collaborate with colleagues from different teams and suppliers, and commitment to teamwork, results, and thriving in a dynamic corporate environment.
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Basic knowledge of Spanish is a plus.
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Familiarity with PowerPoint, Power BI, Salesforce, and AI/Copilot is a plus.
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home, too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International (available to all employees) to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development, and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, Aboriginal people, members of visible minorities, and/or persons with disabilities to apply and to self-identify in the application process.
Compensation Note: Hidden (-999)
