Role Responsibilities
As the Digital Product, Country Director, you will be responsible for shaping the digital landscape of Western Union’s digital bank. developing comprehensive product strategies that align with the company's goals and market demands.
The ideal candidate is a visionary leader with a proven track record of building and launching successful digital products that meet customer needs and drive business growth.
- Responsible for overseeing the development, strategy, and execution of digital products, while enhancing customer experience.
- Translating strategic goals into actionable plans. Ensuring cross-functional alignment on strategic initiatives, while monitoring and reporting progress.
- Identifying and resolving roadblocks to strategy execution.
- Act as a general manager bringing together group and bank functions (including marketing, GTM, product, operations, compliance, risk, fraud and finance) to ensure that the proposition and its delivery meets the customers’, business’ and regulatory requirements.
- Work with other Western Union country leaders (e.g., of Money Transfer) to ensure a seamless omnichannel experience is delivered to Western Union customers in the country market.
- You will need to have a deep understanding of operating in a regulated environment, including regulations relating to the selling of financial products. Especially at the beginning, you will need to be comfortable working in start-up mode and will need to exercise entrepreneurial skills as a strategist, a marketer, an operations leader, a risk manager, a regulatory and licensing expert, and a business champion.
- Define, Implement, develop and operate a business model/product. Building strategic partnerships and maintaining relationships with strategic partners.
Role Requirements
- For such an important role, you will need to have 7-10 years of experience in retail consumer banking and/or payments, in a digital environment.
- Experience defining, implementing, and operating financial services products and payments: Accounts, Cards, Pix.
- At least 7 years of experience in product management, preferably with technical background, understand the product lifecycle, development processes, and the challenges of bringing new products to the market.
- Experience engaging with customers and selling in a regulated environment.
- Vendor and budget management.
- Experience in digital products and defining winning customer value proposition and business model.
- Demonstrated an ability to manage and communicate with stakeholders at various levels internally and externally while having excellent verbal and written business English skills.
- Team player with the ability to prioritize workload in line with tight deadlines and under pressure, and with organizational and project management skills with the ability to break large tasks into smaller tasks that can be monitored and tracked.
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Brazil-specific benefits include:
- Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-KS1 #Hybrid
Estimated Job Posting End Date:
06-30-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
