Reporting to the Regional HR Operations Manager, Americas (based in the United States), the Associate askHR Specialist serves as the first point of contact for HR support across the Americas region, providing Tier 1 support to employees and people leaders in the United States, Canada, and Latin America.
This role delivers a high-quality employee experience by resolving HR inquiries and transactions across the employee lifecycle through multiple service channels, including the HR portal, live chat, email, and virtual meetings. As a trusted HR resource, the Associate askHR Specialist provides responsive, employee-focused support while contributing to knowledge management, quality assurance, and continuous improvement initiatives.
In addition to supporting the broader Americas workforce, this position serves as a cross-trained backup for critical Brazil-specific HR operational processes, partnering with the Tier 2 Brazil HR Operations team to help ensure business continuity and operational resilience. This role offers a strong foundation in HR service delivery and case management, broad exposure to HR processes and systems across the employee lifecycle, and opportunities to contribute to process improvement initiatives while building expertise in regional HR operations and employee support
