Job Description
• Manage a portfolio of key general merchandise accounts, delivering against revenue, margin, and growth targets.
• Build and maintain strong commercial relationships with brand owners, distributors, marketplace sellers, and retail partners.
• Develop and execute account plans, joint business plans, and promotional calendars tailored to each customer's objectives.
• Identify and convert opportunities for new product listings, range expansion, cross-category selling, and market share growth.
• Lead commercial negotiations on pricing, trade terms, promotional support, and annual agreements.
• Partner with category, marketing, supply chain, and operations teams to ensure seamless product launches, availability, and order fulfillment.
• Analyze sales performance, inventory levels, market trends, and competitive activity to provide actionable insights and recommendations.
• Prepare and present account reviews, forecasting reports, and business performance summaries to internal and external stakeholders.
• Resolve customer issues and ensure a high standard of service and account satisfaction.
Position Requirement
• Bachelor's degree in Business Administration, Marketing, Retail Management, Commerce, or a related field.
• Around 3 years of experience in key account management, B2B sales, business development, or trade marketing within general merchandising, retail, e-commerce, or marketplace environments.
• Proven experience managing customer accounts and delivering against sales targets.
• Strong understanding of general merchandise categories, e-commerce platforms, and online or offline trade mechanics.
• Excellent communication, negotiation, and presentation skills in English; additional languages are a plus.
• Good analytical skills with the ability to interpret sales data and prepare clear, insightful reports.
• Proficiency in Microsoft Excel, PowerPoint, and CRM or sales analytics tools.
• Willingness to travel for customer meetings, market visits, and business reviews as required.
