CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
You'll understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and Technology Services managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.
Key Responsibilities May Include:
- Collaborate with diverse stakeholder groups to identify, analyze, document, and prioritize business, functional, and non-functional requirements, ensuring alignment with project and business goals.
- Lead feasibility studies, and develop business models, business cases, usability requirements analysis, and evaluations to support strategic decision-making.
- Proactively identify and address issues that may affect the execution of strategic, operational, or project plans, offering timely solutions to mitigate risks.
- Communicate effectively with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure that requirements are clearly defined, understood, actionable, and testable.
- Oversee the successful completion of end-user testing, ensuring that defects are tracked, addressed, and resolved in alignment with project timelines and quality standards.
- Present complex technical information in a simplified, understandable format for both technical and non-technical audiences to facilitate decision-making and stakeholder engagement.
- Coach and mentor junior business analysts, fostering capability development, aligning them with best practices, and ensuring adherence to compliance policies and procedures.
Key Deliverables
- Analyse, and document requirements (business, functional, and non-functional)
- Work with key stakeholders to prioritize requirements most beneficial to the business
- Ensure compliance with Global Technology Services strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
- Reinforce the project goals and objectives to prevent scope creep/gold plating
- Recommend solution options which directly impact the success of a project or initiative
- Effectively communicate with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
- Oversee the successful completion of User Acceptance Testing, tracking testing progress and defect resolution
Knowledge
Relationship Management
- Use facilitation skills to encourage participation from all attendees
- Influence others to drive decisions and actions
- Use active listening skills to understand “real” issues/needs and build trust
- Leverage negotiation and conflict management skills reach agreements
Strong Analytical and Critical Thinking
- Ability to put the pieces together
- Inspire others to think creatively and identify innovative solutions
- Leverage holistic view of people, processes, and technology
- Use a structured approach to problem solving
Effective Communication
- Demonstrate well prepared, stakeholder-focused written communications
- Adapt communication styles to the needs of the situation and the individual/audience
- Ensure comprehension of new concepts (lead demos, trainings, informal communications)
- Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome
- Present complex concepts in understandable terms to all levels in the organization
Comfortable with Change and Ambiguity
- Adapt to and embrace changing situations as an opportunity, rather than an obstacle
- Demonstrate an ability to learn quickly and willingly
Other Key Skills
- Foster a collaborative working environment
- Leverage an understanding of the organization to identify the most effective means of implementing a change
Technical and Application Knowledge
- Experience of Supply Chain Solutions
- Understanding of EDI and API concepts
- Understanding of Web, Mobile, and IoT concepts
Experience
- 3+ years business analysis experience
- Experience within an IT focussed role
- Experience with Waterfall, Hybrid, and Agile methodologies
- Experience with the software delivery lifecycle
- Proven success in improving the customer experience
- Experience working within a matrix structure
- Experience working remotely with globally scattered users and teams
- Experience influencing others with limited/no direct authority
Qualifications
- Bachelor’s Degree in Management Information Systems, Supply Chain, Business, relevant business field preferred
- Certifications preferred:
- IIBA – ECBA, CCBA, CBAP
- PMI – PBA
- Six Sigma
Not Remote
Adaptability, Business Analysis, Business Process Development, Business Process Modeling, Empathy, Experimentation, Project Management, Requirements Gathering, Taking Ownership, Teamwork, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
