Are you looking for the opportunity to create substantial impact on business profitability through the reduction of operational waste across one of Amazon's fastest-growing markets? The Network Losses Program Manager role in Brazil is that opportunity.
As a Network Loss Program Manager, you will own the end-to-end strategy and execution of network loss reduction across Brazil's Fulfillment Center (FC) and Transportation networks. You will be responsible for overseeing network loss metrics, driving operational improvements, and managing product implementations that eliminate shrinkage, damages, concessions, and undeliverable losses across the entire supply chain. The scope of impact spans Transportation Losses, FC Losses (Warehouse Lost, Warehouse Damage, FC Shrinkage, Item Missing), and seller reimbursement optimization — working in close collaboration with FC/Transportation Operations, ACES, SL&P, NCRC, Products, Finance, and RoW Network Losses teams.
At Amazon, we're working to be the most customer-centric company on earth. Our team drives innovation while supporting continuous operational improvement. Brazil's network loss landscape presents a unique challenge: with several initiatives across three workstreams, a rapidly expanding warehouse footprint, and a complex reverse logistics network, this role requires someone who can connect the dots across multiple programs, drive accountability through mechanisms, and deliver measurable financial impact.
This opportunity requires excellent troubleshooting, problem solving, and the ability to succeed in a fast-paced, ambiguous, and technical environment. Ownership of work is extremely important, and candidates should have a proven record of driving operations, process fixes, and strategic initiatives to completion. The ideal candidate is motivated, data-driven, and agile — with strong cross-functional influencing skills and the ability to operate at both strategic and tactical levels.
Key job responsibilities
1. Metrics Ownership: Own and manage Brazil's Network Loss metrics including Transportation Shrinkage, Warehouse Losses, Reimbursements and DPMO across In-Facility, In-Transit, and On-Road segments. Monitor success metrics on a daily/weekly basis through WBRs and MBRs. Deep dive operational data to identify root causes for losses across the network.
2. Product & Process Implementation: Drive product implementation in operations (e.g., URL compliance, TEP expansion, recovery mechanisms, repacking programs, reverse network design) and operational process solutions to eliminate losses. Partner with RoW Products to adapt global solutions to Brazil's context. Manage and expand loss recovery programs including 3P carrier. Track financial impact and drive accountability.
3. Cross-Functional Collaboration: Work with FC Operations, Transportation, Continuous Improvement, Quality, Loss Prevention, Finance to build visibility on loss themes, set up mitigation plans.
4. Reverse Logistics & ReLo Center: Support the design and operationalization of Brazil's Reverse Logistics (ReLo) Center, driving improvements in undeliverable grading, sellable yield, and recommerce recovery rates.
5. Standardization & Governance: Improve operational processes by standardizing metrics, SOPs, and governance mechanisms across Brazil's FC and transportation network.
6. Stakeholder Communication: Communicate results, risks, and strategic recommendations to senior leadership through structured mechanisms including WBRs, MBRs, and STL syncs.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Bachelor's degree
- Experience in Business English skills, both verbal and written
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
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