Velociti is the industry-leading technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
- Schedule and manage day-to-day responsibilities/activities of field technicians.
- Work closely with project managers, schedulers, account managers, and other team members to ensure alignment on project schedules.
- Plan, execute, and finalize schedules according to strict deadlines and within budget.
- Interface with customer/clients on a regular basis, providing project status and problem resolution.
- Provide technical guidance and direction for field technicians.
- Maintain appropriate levels of communication to ensure the customer is well-informed before, during and after service engagements.
- Develop, maintain, and manage project schedules in the time frame promised to the customer.
- Ensure the quality and completeness of work performed meets or exceeds the expectations of the customer.
- Assist Account Team with billing for time & materials services and service agreements.
- Accurate completion, timely submittal and archival of required service documentation.
- This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.
