Implement and support the deployment of ServiceNow ITOM solutions, focusing on Horizontal Discovery and CMDB accuracy.
Participate in the configuration of Event Management, Cloud Observability, and automated remediation workflows.
Actively participate in technical discussions with clients and stakeholders, advocating for CMDB health and infrastructure visibility.
Support Junior Developers and share knowledge on ITOM best practices.
Configure, manage, and troubleshoot MID Servers across complex network environments.
Modify and develop custom Discovery Patterns, Probes, and Sensors to discover non-standard infrastructure.
Collaborate with infrastructure, network, and security teams to resolve credential, firewall, and access issues during Discovery rollouts.
Apply the Common Service Data Model (CSDM) framework and CMDB best practices in everyday tasks.
Advanced English (mandatory for global communications and daily project alignments).
Solid understanding of ServiceNow CMDB classes, the Identification and Reconciliation Engine (IRE), and CSDM.
Hands-on experience implementing and maintaining ServiceNow Discovery.
Basic knowledge or initial experience with Service Mapping is highly desirable
Good knowledge of operating systems (Linux/Windows)
Understanding of network protocols and ports (SNMP, SSH, WMI, HTTP/HTTPS, TCP/IP)
Familiarity with cloud platforms (AWS, Azure, GCP) and containerization
Proficient in using Update Sets, Application Scopes, and Business Rules
Solid scripting skills: JavaScript, Regular Expressions (Regex), PowerShell, and Unix shell scripting (needed for pattern modifications and MID Server logic)
Experience consuming REST/SOAP APIs
Experience using IntegrationHub and/or Service Graph Connectors for third-party integrations
Ability to analyze Discovery, transaction, and MID Server logs to troubleshoot routine discovery failures
