Business Assistant
We are looking for a proactive and customer-oriented professional to join our team. This role plays a key part in delivering an outstanding customer experience by supporting service operations, managing client and stakeholder requests, and ensuring processes are executed efficiently and accurately. The ideal candidate is organized, collaborative, eager to learn, and passionate about driving continuous improvement and operational excellence. Work Model: Hybrid
Responsabilities:
- Provide customer service via email, phone, or ticketing platforms, with experience across both back-office and front-office operations;
- Strong communication skills with internal and external clients, demonstrating a helpful, professional, and cordial attitude while fostering positive relationships and partnerships;
- Assist the sales force, marketing areas, and other internal stakeholders;
- Follow existing policies, procedures, and timelines related to assigned processes.
- Support timely execution of all requirements for events, service delivery, and ad-hoc or seasonal client demands.
- Operate client internal tools (following provided training and support materials) and ensure data maintenance with integrity across all systems.
- Organize documentation generated for the control and validation of requests.
Requirements
- Proactively identify issues, propose solutions, and recognize gaps and opportunities in processes and workflows.
- Demonstrate a quick learning ability and a strong understanding of both simple and complex processes.
- Possess knowledge of basic customer service indicators (e.g., TMA – Average Handling Time, FCR – First Call Resolution).
- Interpret performance indicators and results related to customer service.
- Create support materials such as step-by-step guides, tutorials, etc., using clear and objective language tailored for any audience.
- MS Office Suite: Basic proficiency across the suite
- Ease of interaction with teams and active collaboration in group work.
