We have an exciting opportunity for a Site Support IT Technician to join our growing LATAM team, helping to deliver, support and continually improve the IT services that enable our international energy analytics consultancy.
Based in our São Paulo office, this hybrid role requires four days per week on-site and one day working from home. In addition to supporting the São Paulo office, you will provide remote support to our other LATAM locations in Santiago and Mexico City, with occasional travel as required.
As a key member of the IT team, you will deliver high-quality technical support to end users, administer and maintain IT systems, and continually improve our infrastructure and processes. Working in a modern Microsoft cloud environment, you'll primarily support Microsoft 365, Intune, Windows 11, Microsoft Teams, Entra ID, networking technologies and endpoint management solutions.
You will play an important role in onboarding new employees, managing IT equipment and procurement, liaising with external vendors, and ensuring our colleagues receive a professional and friendly IT support experience.
We're looking for someone who is proactive, resourceful and able to work independently while managing changing priorities. You'll be an excellent problem solver with strong troubleshooting skills, exceptional attention to detail, and the ability to communicate technical concepts clearly to users with varying levels of technical knowledge. Strong organisational and interpersonal skills are essential, as is a customer-focused approach.
This is an excellent opportunity for someone who enjoys working in a fast-paced, evolving environment and wants to make a real impact within an innovative and growing organisation. If you're looking for a role where you can take ownership, continuously improve the IT experience, and develop your career within a collaborative global team, we'd love to hear from you.
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Provide high-quality desk-side and remote IT support, troubleshooting hardware, software, network and user issues across the LATAM region.
- Act as the primary IT contact for the LATAM region, building trusted relationships with users while working closely with the global IT team.
- Manage the full employee lifecycle from an IT perspective, including onboarding, offboarding, equipment provisioning, account administration and access management.
- Deploy, configure and support end-user devices, applications and services, including Microsoft 365, OneDrive, SharePoint, Microsoft Teams and endpoint security solutions.
- Install, configure and maintain laptops, peripherals, mobile devices and office technology, ensuring a consistent and reliable user experience.
- Plan, deploy and manage operating system upgrades, software deployments, security patches and endpoint updates.
- Support and maintain meeting room technology, video conferencing systems and Microsoft Teams Rooms to ensure reliable hybrid collaboration.
- Monitor and maintain local office infrastructure, including networking equipment, Wi-Fi, printers and other IT hardware.
- Identify opportunities to improve IT services, processes and infrastructure, helping to support the continued growth of the São Paulo office and wider LATAM region.
- Coordinate with external suppliers and vendors for procurement, repairs, maintenance and service delivery.
- Produce regular operational reports, communicating support activities, service improvements and project progress.
- Collaborate effectively with colleagues across international offices to deliver a consistent, high-quality IT service.
- Assist with office IT projects and operational activities, including office moves, workstation setups and other ad hoc tasks as required.
Technical Skills:
- Fluent English is a must (C1 level or above)
- Microsoft 365 administration
- Microsoft Intune / Endpoint Manager
- Microsoft Entra ID
- Windows 11 administration and support
- Microsoft Teams administration
- Networking (TCP/IP, DHCP, DNS, Wi-Fi)
- VPN and Zero Trust technologies
- Hardware deployment and troubleshooting
- Jira Service Management (or equivalent ITSM platform)
- AV / Meeting Room technologies (Microsoft Teams Rooms and Logitech Equipment)
Additional attributes:
- Excellent customer service with a user-focused mindset
- Strong written and verbal communication skills
- Self-motivated and proactive
- Excellent organisational and time management skills
- Ability to prioritise competing workloads
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A fun, informal, collaborative and international work culture
- Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
- Competitive compensation package
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience.
To apply, please submit your Résumé / CV in English, a personal summary, your salary expectations and please inform us of your notice period.
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments.
While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.
We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.
