Overview:
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job? The adventure begins right here, with you, at SITA.
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ABOUT THE ROLE & TEAM
As a Lead Life Cycle Engineer, you will play a pivotal role in driving end-to-end network lifecycle transformation across SITA Global Services. This role is critical in enabling business growth, service resilience, and innovation by ensuring that network solutions are designed, deployed, and operated with maximum efficiency and scalability.
You will act as the highest technical authority across the lifecycle, bridging post-sales, architecture, delivery, and operations, while championing continuous improvement, digitalization, and customer-centric outcomes. Your work will directly contribute to enhancing service quality, reducing risk, and aligning technical solutions with SITA’s strategic priorities.
WHAT YOU WILL DO
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Lead end-to-end lifecycle ownership of network services, from post-sales and solution design through deployment, operations, optimization, and re-engineering
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Act as the technical SME and escalation point (L4) for complex network environments, ensuring service stability and rapid issue resolution
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Drive solution design validation, standardization, and deployment governance, including pilot implementations and template development
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Support post-sales engagements, customer workshops by translating business requirements into robust technical solutions
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Ensure service resilience and continuity through risk mitigation, and proactive lifecycle planning
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Lead change management and support incident and problem management processes (including CAB participation), ensuring adherence to lifecycle governance
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Develop and execute Service Improvement Plans (SIPs) to enhance network performance, reliability, and customer satisfaction
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Collaborate cross-functionally with engineering, operations, service delivery, and vendors to ensure seamless lifecycle execution
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Drive continuous improvement and digitalization initiatives, including automation and optimization of network operations
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Mentor and guide engineering teams, building capability and technical excellence across lifecycle domains
Qualifications:
ABOUT YOUR SKILLS
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Demonstrated ability to lead end-to-end lifecycle management by integrating design, deployment, and operational phases to improve service reliability and reduce total cost of ownership
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Proven experience in network architecture and transformation (e.g., SD-WAN, IP/MPLS, security), enabling scalable and future-ready solutions aligned with business growth
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Strong customer-centric consulting mindset, with a track record of influencing stakeholders and delivering solutions that enhance customer experience and satisfaction
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Comfortable navigating complex, high-pressure environments using advanced troubleshooting and decision-making skills to resolve critical incidents and ensure service continuity
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Ability to collaborate across global and cross-functional teams to deliver integrated lifecycle outcomes and support large-scale, multi-vendor environments
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Deep expertise in network technologies (routing, switching, SD-WAN, security, cloud networking)
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Strong understanding of ITIL processes (incident, problem, change, and service improvement)
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Experience with network lifecycle governance, including risk management, resilience planning, and operational optimization
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Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value
NICE-TO-HAVE
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Advanced certifications such as CCIE, CCNP, or equivalent
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Experience in aviation, telecom, or managed network services environments
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Exposure to automation, AI-driven operations, or network analytics tools
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Experience working in global delivery models and customer-facing roles
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Knowledge of digital transformation initiatives and service optimization frameworks
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
- Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
