Workforce Management Manager | WFM - São Paulo/SP

Shopee -
São Paulo, SP

Candidate-se Agora

Detalhes da vaga

Há 9 dias

Qualificações

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
E-Commerce
Graduação
Agile

Descrição completa da vaga

Department Operations

LevelExperienced (Team Lead)

LocationSão Paulo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

About Shô

At Shô, we believe that every team member plays a fundamental role in our success, and that diverse perspectives and experiences are essential to drive our business forward and strengthen our purpose of changing the world for the better.

Being part of our team is an opportunity to grow within a fast-paced and agile culture. If you enjoy taking on big responsibilities and doing what has never been done before, Shô is the right place for you. Here, you will face exciting challenges, collaborate with a diverse team, and contribute to shaping the future of e-commerce in Brazil, creating a positive impact on the lives of millions of people.

Work Model

We adopt a hybrid work model that allows people to adjust their work environment according to their personal needs, while also promoting collaboration and in-person interaction at the office.

Job Description:

Mission

Lead the strategy and operations related to outsourced, temporary, and contingent workforce management within Fulfillment Operations, ensuring operational efficiency, scalability, contractual compliance, and excellence in process execution. Act as a strategic partner to operational teams and stakeholders, driving continuous improvement, governance, and data-driven decision-making through performance indicators.

Scope of Responsibilities

Develop and lead high-performance teams, fostering a results-driven culture, ownership mindset, and operational excellence.
Support operations during expansion, ramp-up, and workforce stabilization processes, ensuring adequate operational capacity;
Manage performance indicators (KPIs), conducting critical analyses, identifying deviations, and building strategic action plans;
Lead continuous improvement and operational transformation initiatives, promoting automation, simplification, and efficiency gains;
Manage processes related to outsourced, temporary, and internal workforce hiring and administration, ensuring compliance with corporate guidelines and labor regulations;
Lead the governance structure of BPOs and suppliers, ensuring operational performance, contractual control, delivery quality, and financial efficiency;
Develop, implement, and optimize operational processes focused on scalability, productivity, standardization, and risk mitigation;
Act directly in the definition and monitoring of compensation models, operational costs, and workforce attraction strategies;
Conduct negotiations and alignments with internal and external stakeholders, ensuring efficient communication and agile decision-making;
Ensure contractual and operational compliance with outsourced partners, including audits, SLAs, controls, and risk management.

Requirements:

Bachelor’s degree in Business Administration, Engineering, Logistics, Human Resources, or related fields. A postgraduate degree will be considered a plus;
Advanced knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint);
Strong data-driven mindset, highly oriented toward metrics, analytical reasoning, and operational performance indicators.

Diversidade e Inclusão

Valorizamos talentos diversos e incentivamos a candidatura de pessoas de todas as origens, sem distinção de raça, gênero, orientação sexual, deficiência, idade ou qualquer outra característica. Trabalhamos continuamente para promover um ambiente acolhedor, com iniciativas e grupos de afinidade que fortalecem uma cultura cada vez mais inclusiva.

Queremos ser o lugar onde você possa ser quem é, se desenvolver com autonomia e contribuir para transformar o futuro ao nosso lado. É a partir dessa pluralidade que geramos impacto e construímos o futuro do e-commerce no Brasil.

O QUE TE FAZ ÚNICO, NOS FAZ MELHORES!

E NOSSO IMPACTO DEIXA MARCA!

N-M70

Candidate-se Agora

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