Job Summary:
Salesforce Technical Support Engineer / Developer with strong expertise in Salesforce Experience Cloud and Health Cloud. The ideal candidate will provide technical support, design and enhance Salesforce solutions, and partner closely with business users and cross-functional teams. This role requires excellent communication skills, strong troubleshooting capabilities, and a proven ability to deliver scalable, patient- and customer-centric Salesforce solutions.
Key Responsibilities:
- Technical Support & Issue Resolution
- Act as a Level 3 Salesforce support for Experience Cloud and Health Cloud applications
- Analyze, troubleshoot, and resolve Salesforce application issues related to:
o Experience Cloud portals (member, patient, provider, partner portals)
o Health Cloud data model, care programs, and patient timelines
- Respond to incidents, service requests, and production issues with high-quality customer communication
- Perform root cause analysis and recommend long-term corrective solutions
- Collaborate with Salesforce admins, developers, and business teams to ensure timely resolution
Work model: Hybrid.
