Portuguese company hires for remote position
Location: 100% Remote
Work Model: Fully Remote (Mandatory availability for international assignments, including stays of up to 3 months in Saudi Arabia)
️ Language Requirements: English – B2 or higher (Mandatory)
Seniority: Senior (7+ years)
Sector: energy
Rate Between €2600 - 3200 RV
- ️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success
As a BSS SME, you will be responsible for ensuring the stability, accuracy, and efficiency of critical Business Support Systems, supporting the complete telecommunications service lifecycle—from customer provisioning to billing and charging.
Working alongside international engineering and operations teams, you will investigate complex issues, prevent revenue leakage, optimize operational processes, and ensure a high-quality customer experience across large-scale telecom environments.
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Analyze end-to-end BSS processes, including Billing, Charging, Mediation, and Provisioning.
- Investigate and resolve incidents affecting customer billing accuracy and service activation.
- Identify billing discrepancies, provisioning failures, and revenue leakage.
- Perform Root Cause Analysis (RCA) and implement preventive improvements.
- Ensure data consistency across BSS platforms and integrated systems.
- Support integrations between BSS, OSS, and Core Network environments.
- Validate configurations, transaction flows, and system changes during upgrades.
- Monitor KPIs related to billing accuracy, provisioning success, operational performance, and service quality.
- Collaborate with engineering, operations, and business stakeholders to improve platform reliability and efficiency.
- Contribute to continuous improvement initiatives across telecom operations.
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Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Minimum of 7 years of experience working with Telecom Business Support Systems (BSS).
- Strong hands-on experience with:
- Billing Systems
- Charging Systems (OCS / OFCS)
- Mediation Platforms
- Provisioning Systems
- Solid understanding of end-to-end telecom revenue management processes.
- Experience integrating BSS with OSS and Core Network environments.
- Strong SQL skills.
- Experience working with Oracle and/or PostgreSQL databases.
- Proven ability to troubleshoot complex customer-impacting incidents.
- Knowledge of Revenue Assurance and billing discrepancy analysis.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication skills with the ability to collaborate across international teams.
- English proficiency at B2 level or higher.
- Availability for medium-term international travel to Saudi Arabia.
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Experience with API integrations.
- Knowledge of Microservices architecture.
- Experience working with Middleware platforms.
- Previous experience supporting large-scale telecommunications operations.
- Familiarity with highly available enterprise systems.
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Work remotely from anywhere while contributing to international telecommunications projects.
- Join a multicultural environment supporting mission-critical telecom services.
- Take ownership of strategic BSS platforms that directly impact customer experience and business revenue.
- Collaborate with global technical teams and industry specialists.
- Participate in international assignments supporting large-scale operations in Saudi Arabia.
- Contribute to the continuous evolution of modern telecommunications ecosystems.
We are looking for a proactive and highly analytical telecommunications professional with extensive experience in Business Support Systems. The ideal candidate understands the complete telecom service lifecycle and is capable of identifying operational issues before they impact customers or business revenue.
You are comfortable working in complex enterprise environments, collaborating with cross-functional teams, and driving continuous improvements across billing, charging, provisioning, and revenue management processes. You take ownership of technical challenges, communicate effectively with both technical and business stakeholders, and thrive in international, fast-paced projects.
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Do you have at least 7 years of experience working with Telecom BSS platforms?
- Have you worked extensively with Billing, Charging (OCS/OFCS), Mediation, and Provisioning systems?
- Do you understand the complete telecom service lifecycle, from customer activation through billing?
- Have you investigated and resolved customer-impacting billing or provisioning incidents?
- Do you have experience performing Root Cause Analysis (RCA) and implementing preventive actions?
- Have you integrated BSS platforms with OSS and Core Network systems?
- Are you proficient in SQL and experienced with Oracle and/or PostgreSQL databases?
- Do you have knowledge of Revenue Assurance and billing discrepancy analysis?
- Are you comfortable working with international teams in English?
- Are you available to travel internationally, including assignments of up to three months in Saudi Arabia?
If you answered YES to most of these questions, your profile is likely an excellent match for this opportunity.
Please submit your CV in English and ensure it clearly highlights your experience with the technologies, platforms, and responsibilities described above. A well-tailored CV will significantly increase your chances of moving forward in the recruitment process.
BSS, Business Support Systems, Telecom BSS, Billing Systems, Charging Systems, OCS, OFCS, Mediation, Provisioning, Telecom Billing, Revenue Management, Revenue Assurance, Billing Reconciliation, Billing Accuracy, Service Provisioning, OSS, Core Network, Telecom Operations, SQL, Oracle, PostgreSQL, API Integration, Microservices, Middleware, Root Cause Analysis, RCA, Incident Management, Customer Activation, Service Lifecycle, Telecom Integration, Operational Support, KPI Monitoring, Telecommunications, Energy, Remote, International Projects, Saudi Arabia, English B2
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