Corporate Functions
Regional Facilities Manager, LATAM
Location
:
Sao Paulo
Employment Type
:
Regular
Job Code
:
A167410A
Responsibilities
Real Estate and Facilities (RE&F), being part of the Corporate Services department, was founded in June 2015. Growing with the company while fulfilling our massive global footprint, RE&F has developed a delicacy management model of the entire real estate lifecycle, from space planning, transaction management, project management, and facilities management. We are looking for a Regional Facilities Manager with relevant expertise and passion to support facilities operations for our LATAM offices.
Please submit a resume in English to be considered.
Responsibilities:
- Oversee the day-to-day operations of the Integrated Facilities Management (IFM) service provider, ensuring consistent service delivery, operational excellence, and alignment with business needs across office locations.
- Develop and implement operational playbooks for each site to ensure consistency, efficiency, and adherence to company standards in facilities operations.
- Partner closely with internal stakeholders including Admin, Logistics, Physical Security, EHS, IT Service Desk, and IT Service Operations to deliver integrated workplace solutions and support business continuity.
- Serve as the primary escalation point of contact with property management teams and landlords, maintaining strong working relationships and resolving facility-related issues effectively.
- Generate annual facilities management operating expense (OpEx) budgets, communicate re-projections as needed, and review financial reporting to monitor actuals versus forecast.
- Manage vendor and contractor relationships, address escalations, and ensure service providers perform in accordance with agreed expectations, contractual obligations, and operational requirements.
- Ensure facilities requests are responded to within established SLAs and delivered at the highest levels of customer service, while driving accountability across service teams.
- Review and approve vendor invoices, resolve discrepancies, and perform monthly rent reviews to ensure accuracy and financial compliance.
- Effectively manage and support the facilities needs of multiple Business Units, balancing competing priorities in a fast-paced and dynamic environment.
- Build and maintain strong working relationships with internal and external stakeholders to support efficient issue resolution and long-term operational success.
- Monitor and review the flow of issues, service requests, and operational tasks through the facilities ticketing system, ensuring timely follow-up and resolution.
Qualifications
Minimum Qualification(s):
- 5+ years of experience in facilities management, supporting hard services in the office setting.
- Strong knowledge of MEP systems and building infrastructure, including HVAC, lighting controls, plumbing systems, and Building Management Systems (BMS).
- Experience supporting operational requirements for culinary and kitchen facilities.
- Proven experience managing budgets, forecasts, and financial reporting.
- Demonstrated success in managing vendors, contractors, and service provider relationships.
- Strong communication skills, with the ability to engage stakeholders clearly, effectively, and succinctly.
- English fluency as this role requires collaborating with global teams and vendors.
Preferred Qualification(s):
- Proven leadership capability in facilities operations with a highly collaborative and team-oriented approach.
- Strong customer service orientation with a proactive, solutions-driven mindset.
- Demonstrated ability to support the needs of multiple business units across diverse stakeholder groups.
Job Information
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
