Serve as the primary IT point of contact and leader for the Brazil site, ensuring the effective delivery of local IT services in alignment with business priorities and global standards.
Build strong partnerships with site leadership, functional stakeholders, and regional/global IT teams to understand business needs and translate them into practical technology solutions.
Lead day-to-day site IT operations, including end-user support coordination, workplace technology, local infrastructure oversight, and service issue escalation management.
Drive timely resolution of incidents, service requests, and recurring technical issues, ensuring service quality and minimal disruption to business operations.
Coordinate site technology projects, upgrades, deployments, office moves, and lifecycle activities, while tracking risks, dependencies, timelines, and stakeholder communications.
Support cybersecurity, data privacy, and compliance requirements by reinforcing corporate policies, local controls, and good IT practices across the site.
Partner with infrastructure, network, security, application, and service management teams to maintain stable and secure operations for site users and critical business processes.
Monitor service performance, identify trends, and recommend improvements that enhance user experience, reliability, standardization, and operational efficiency.
Manage relationships with local vendors and service providers as applicable, ensuring delivery quality, responsiveness, and alignment with company expectations.
