Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.
Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.
As a recognized industry leader and ServiceNow Elite "Pure Play" Partner, Ondaro designs, empowers, and sustains digital transformation for enterprise clients across the public and private sectors.
We are looking for a Senior Technical Consultant with strong expertise in ServiceNow CMDB, CSDM, Service Mapping, and ITAM (HAM/SAM). This professional will act as the main technical reference within projects, leading complex implementations, ensuring data governance, troubleshooting critical issues, and mentoring technical teams.
What you will be doing:
- Lead the technical architecture and implementation of CMDB, Service Mapping, and ITAM solutions.
- Implement and govern the CSDM framework, ensuring perfect alignment between IT infrastructure, application portfolios, business services, and asset lifecycles.
- Develop and maintain top-down Service Maps, configuring entry points and optimizing Discovery patterns for accurate business service visibility.
- Troubleshoot complex technical issues related to Service Mapping, MID Servers, and CMDB Health (Identification and Reconciliation Engine - IRE).
- Design and optimize technical solutions for Hardware and Software Asset Management (HAM/SAM), covering procurement, normalization, reclamation rules, and compliance.
- Support robust integrations across CMDB, ITAM, financial systems, and external discovery/monitoring platforms (utilizing Service Graph Connectors).
- Conduct code reviews, ensuring platform security configurations, data governance, and access controls are strictly maintained.
- Define technical standards and mentor Junior and Mid-Level Technical Consultants and Developers.
- Collaborate with Architects and Leadership on strategic technical decisions and data modeling.
What you'll bring to the table:
- Languages: Advanced English.
- Platform Core: Strong experience with ServiceNow CMDB, CSDM framework, Service Mapping, and ITAM (HAM & SAM) modules.
- CMDB & Mapping: Deep understanding of the IRE (Identification and Reconciliation Engine), CMDB Health dashboards, top-down Service Mapping, and Discovery methodologies.
- ITAM Expertise: Solid experience with ITAM processes, including hardware asset lifecycles, software normalization, license compliance, and procurement integrations.
- Integrations & Development: Experience with REST APIs, IntegrationHub, Service Graph Connectors, and advanced scripting for mapping and asset automation.
- Infrastructure: Good understanding of cloud architecture, containerization, enterprise networks, and monitoring tools.
- Leadership & Quality: Experience reviewing code, defining technical standards, and mentoring technical teams in large-scale environments.
- Certifications: ServiceNow CSA certification is required.
- Nice to Have: Certifications such as CIS - Service Mapping, CIS - Hardware Asset Management (HAM), CIS - Software Asset Management (SAM), or CIS - ITOM Discovery. Experience working in consulting firms, Agile environments, or global projects.
Perks? Oh, yes.
Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.
We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
To learn more about Ondaro LLC please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!
Ondaro ("Ondaro LLC") collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.
