As a Risk & Fraud Analyst (Mid), you will join Flutter Brazil’s Operations Risk team and play an important role in our first line of defense. You will be responsible for preventing, detecting, and investigating external fraud across our products, protecting both the business and our customers from financial and operational risks. Working in a fast-paced and data-driven environment, you will analyze transactional and behavioral patterns, identify suspicious activity, and make timely decisions regarding accounts and payments. The role will collaborate closely with Customer Support, Payments, Data, Anti-Money Laundering, Safer Gambling, and other internal teams.
- Monitor customer transactions and account activity to identify fraud, bonus abuse, and other suspicious behaviors.
- Investigate cases involving impersonation, fake documentation, affiliate abuse, multi-accounting, payment fraud, and other external fraud typologies.
- Conduct detailed transactional and behavioral reviews to build customer risk assessments.
- Take timely action to prevent financial losses, including restricting accounts, blocking payments, or escalating cases when appropriate.
- Apply internal procedures while using critical thinking and analytical judgment to support decision-making.
- Identify emerging fraud patterns and share relevant trends, statistics, and insights with the team.
- Support continuous improvements to fraud detection procedures, internal controls, and operational processes.
- Respond to requests from banks, payment providers, and other relevant partners.
- Collaborate with Customer Support, Payments, Data, Safer Gambling, Anti-Money Laundering, Commercial, and other stakeholders to manage fraud with minimal impact on legitimate customers.
- Contribute to team initiatives and projects focused on improving operational efficiency, detection accuracy, and product performance.
- Experience or knowledge related to fraud prevention, risk, payments, financial crime, customer operations, or transactional analysis.
- Intermediate data analysis skills and the ability to interpret customer, transactional, and behavioral information.
- Strong analytical thinking, attention to detail, and sound judgment when reviewing complex or ambiguous cases.
- Ability to make quick and responsible decisions in a fast-paced operational environment.
- Clear communication skills and the ability to work collaboratively with technical and business stakeholders.
- A customer-first mindset, balancing fraud prevention with a positive experience for legitimate customers.
- Strong work ethic, curiosity, willingness to learn, and the ability to think beyond standard solutions.
- Proficiency with Microsoft Office and confidence learning internal systems and fraud detection tools.
- Experience in banking, fintech, payments, e-commerce, online gaming, or another environment involving fraud and transactional risk.
- Knowledge of fraud detection, document verification, customer identification, Know Your Customer processes, or Anti-Money Laundering controls.
- Ability to independently assess risks and take action according to internal procedures.
- Understanding of data analysis and fraud-related policies.
- Ability to work with consistency, accuracy, and accountability in a target-driven environment.
- Willingness to work morning shifts, including weekends according to the team schedule.
- English proficiency sufficient to navigate internal tools, documentation, and interactions in a global environment.
- Knowledge of Structured Query Language, Databricks, Customer Relationship Management platforms, Casino, or Sportsbook products will be considered an advantage, but is not mandatory.
- Transportation allowance according to need (for hybrid and in-person positions)
- Health insurance
- Dental insurance
- Meal allowance
- Access to TotalPass
- Life insurance
- NSX Care
- Financial incentive for learning
- Udemy
- Opportunities for growth in a dynamic and global environment and more.
