#Remote #Remota #Microsiga #IT #CLT
The IT Business Partner Brazil, will serve as the primary technology liaison between our Brazilbusiness operations and Corporate IT team. This role will drive digital transformation and operational excellence across the region by understanding business needs, implementing solutions, and ensuring seamless technology enablement. The ideal candidate will have strong ERP expertise, particularly with Microsiga while also serving as a versatile IT partner for all technology requirements across the region.
English working professional/ Advanced english is required.
ERP & Application Management
- Serve as the regional subject matter expert for Microsiga ERP system, ensuring optimal configuration, maintenance, and user support
- Partner with business stakeholders to identify process improvements and system enhancements within the ERP environment
- Coordinate with Corporate IT on ERP upgrades, patches, and new module implementations
- Support integration between Microsiga and other enterprise applications
Business Partnership & Stakeholder Management
- Act as the primary IT contact for business units across Brazil
- Build strong relationships with business leaders to understand their strategic objectives and translate them into technology requirements
- Conduct regular business reviews to assess technology needs, pain points, and opportunities for improvement
- Facilitate requirements gathering and documentation for new technology initiatives
Solution Delivery & Project Management
- Collaborate with Corporate IT team to design, implement, and deploy business solutions across the region
- Lead or participate in regional IT projects from conception through implementation
- Manage vendor relationships and coordinate third-party resources as needed
- Ensure solutions align with corporate standards, security policies, and compliance requirements
Support & Operations
- Provide escalated technical support for regional users across all IT systems and applications
- Coordinate with Corporate IT on incident resolution and problem management
- Monitor system performance and proactively address potential issues
- Develop and maintain regional IT documentation, procedures, and training materials
Regional IT Strategy
- Contribute to regional IT strategy development in alignment with corporate direction
- Identify opportunities for technology standardization and optimization across Brazil
- Stay current with emerging technologies and industry trends relevant to the business
Support change management and user adoption initiatives
Requirements:
Required Qualifications:
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Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
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Minimum 5+ years of IT experience with at least 3 years working with ERP systems
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Strong hands-on experience with Microsiga ERP (TOTVS platform)
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Proven experience partnering with business stakeholders and translating business needs into technical solutions
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Understanding of business processes in areas such as Finance, Supply Chain, Manufacturing, or Sales
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Fluency in Portuguese and English (written and spoken); Spanish proficiency is a plus
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Experience working in a matrixed organization and collaborating with global teams
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Strong project management and organizational skills
Preferred Qualifications:
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Experience with other enterprise applications (e.g., CRM, BI tools, middleware platforms)
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Knowledge of cloud technologies and digital transformation initiatives
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ITIL or project management certifications (PMP, Agile)
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Previous experience in manufacturing, distribution, or similar industries
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Familiarity with regulatory and compliance requirements in LATAM region
Competencies:
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Strong analytical and problem-solving abilities
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Excellent communication and interpersonal skills
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Customer-service oriented mindset
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Ability to work independently and manage multiple priorities
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Cultural awareness and ability to work effectively across diverse teams
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Proactive and solution-focused approach
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Adaptability and willingness to learn new technologies
