Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
We are looking for a highly organized and detail-oriented Senior Logistics Coordinator to support daily shipment coordination, customer communication, and operational execution across domestic and international freight movements.
Role in one line
A logistics professional responsible for shipment building, booking coordination, proactive customer updates, and operational communication across domestic and international freight movements.
What you will do:
- Coordinate, plan and monitor orders received from the Client.
- Select the most suitable carrier for each shipment based on cost, service quality, and equipment
requirements.
- Actively search for and onboard new carriers, support their implementation into operational processes,
maintain strong and professional relationships with all contracted and non-contracted carriers, negotiate
transport rates, and handle settlements in case of additional or unforeseen costs.
- Troubleshoot any potential or pending shipment problems; provide assistance in any shipment deficiencies
and immediately investigate and bring them to resolution.
- Key liaison between the Odyssey Client(s) organization and the selected Logistic Service Providers (LSP).
- Answer track and trace questions.
- Maintain/Set up Master Data if applicable.
- Train others as required, using/creating the agreed training documentation.
- Work cooperatively and productively with all internal and external stakeholders in accordance with
Odyssey standards.
- Issue and distribute reports to internal and external stakeholders.
- Report any potential service failures to appropriate internal and external stakeholders.
- Provide input on carrier performance for LSP performance review meetings.
- Provide input on transport logistics-related complaints upon request of the Quality department.
- Provide backup support for other logistics coordinators and team members.
- Provide operational support on Clients’ projects as needed.
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2-3 years of experience in logistics coordination, freight brokerage, or transportation management
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Proven experience managing carrier relationships, onboarding, and rate negotiations
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Strong problem-solving skills with the ability to troubleshoot and resolve shipment issues quickly
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Proficiency with Transportation Management Systems (TMS) and master data setup
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Experience with EDI systems preferred
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Excellent written and verbal English communication skills
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Strong organizational skills to manage multiple orders and coordinate with various stakeholders
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Ability to analyze carrier options based on cost, service quality, and equipment requirements
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Experience in generating operational reports and providing performance input
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Team player willing to provide backup support and train colleagues
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Customer service-oriented with strong attention to detail
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Self-motivated, proactive, and able to work independently
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Comfortable serving as liaison between clients and logistics service providers
Working conditions:
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Working schedule: Mon - Fri 8 am - 6 pm CET
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Competitive Salary in USD
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Remote mode of work
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10+ business days of paid time off
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Team building and corporate events
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Equipment provided
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A supportive team
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Remote eligibility
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
