Sitel

Como é trabalhar na empresa Sitel: avaliações e visão geral da empresa

Sitel
Sitel
3,9
655 avaliações
Classificações da empresa Sitel
3,9
Classificação média de 655 avaliações no Indeed
3,8Trabalho e lazer
3,2Remuneração e benefícios
3,3Estabilidade e promoção
3,4Gerência
3,6Cultura
Sede
600 Brickell Ave Miami, FL 33131 United States
Funcionários
Mais de 10.000
Receita
Entre 1 bilhão e 5 bilhões (USD)
Setor
Telecommunications

Cargos populares na empresa Sitel

 Salário médioFaixa salarial
13 salários informados
R$ 1.363
por mês
R$ 700-R$ 3.000
14 salários informados
R$ 1.121
por mês
R$ 700-R$ 1.700
4 salários informados
R$ 1.283
por mês
R$ 700-R$ 2.000
10 salários informados
R$ 1.414
por mês
R$ 700-R$ 2.200
3 salários informados
R$ 1.283
por mês
R$ 700-R$ 2.000
Satisfação salarial
56%
dos funcionários estão satisfeitos com o salário
Com base em 317 avaliações

Avaliações da empresa Sitel

Cargos popularesCustomer Service RepresentativeCall Center RepresentativeAgentTechnical SupportTechnical Support RepresentativeInsurance AgentAgente telefónicoCoachTechnical Support SpecialistCustomer Support RepresentativeConseiller Clientèle (H/F)Gestor/a telefónicoTeam LeaderSales RepresentativeAnalista de Suporte JúniorEjecutivo/a de atención a clientesAnalista de Suporte TécnicoOperador de TelemarketingDirector of OperationsMember Services RepresentativeAgente bilingüeSupervisorTéléconseiller (H/F)Customer serviceCustomer Care SpecialistMentorServicio al clienteTelemarketerCustomer RepresentativeLearning SpecialistRepresentante de AtendimentoManagerSoporte técnicoClient AdvisorChargé de Clientèle (H/F)Analista de SuporteInbound Customer Service RepresentativeCall Center Agent (m/w/d)Account ManagerAnalista de AtendimentoCustomer Service TechnicianCustomer Service/Sales RepresentativeOperations ManagerDirectorRetentions AdvisorAccount SupervisorCall RepresentativeQuality Assurance AnalystSpecialistTrainerSalesSubject Matter ExpertTechnicianCustomer Service ManagerHandlerInbound Call Center RepresentativeSales AssociateAccount ExecutiveBilling RepresentativeFraud AnalystSales AdvisorAnalista de Suporte PlenoAssistente de Back OfficeAgenteGestor/a comercialAdvisorCustomer Service SupervisorDirector of Information TechnologyRepresentativeWarehouse LeadCSPRecruiterSenior Customer Service RepresentativeVice PresidentWorkforce ManagerAgente de AtendimentoMedewerker Klantenservice (m/v)Product SupportQuality AnalystRetention SpecialistTeam SupervisorAssociateBilling SpecialistClaims AdjusterPhone RepresentativeAdministrativo/a back officeAgente de Suporte TécnicoAnalystCall Center SupervisorCollection AgentCustomer SpecialistGérant (H/F)Kundenbetreuer (m/w/d)ReceptionistSupervisor/aTechnical Support AdvisorVice President of OperationsAgente de RelacionamentoClaims RepresentativeCustomer Relations RepresentativeOperador de Telemarketing ReceptivoPhone OperatorAnalista AdministrativoLearning and Development ManagerRecruiting SpecialistBack Office ExecutiveDirector of Human ResourcesReporting AnalystSenior Technical SupportBenefits AdvisorBilingual Customer Service AssociateFloor SupervisorOperador de Call CenterSales ExecutiveAccount RepresentativeAdministrative AssistantApprenticeAuxiliar administrativo/aCallcentermedewerker (m/v)Data Entry ClerkData TechnicianDispatcherGerente de operacionesHelp Desk AnalystHuman Resources ManagerIT SupportLoan SpecialistReservation SpecialistService à la Clientèle (H/F)Technical Support EngineerAdministratorAnalistaCase ManagerCustomer AssistantExecutiveHuman Resources CoordinatorLoan OfficerMSROutbound Sales RepresentativeReservation AgentAgent (m/w/d)Assistant ManagerCall Center ManagerContact Center EngineerCoordinatorCustomer Relations ManagerCustomer Service Team LeadEjecutivo/a telefónico/aHuman Resources GeneralistHuman Resources SpecialistInsurance ProducerJovem AprendizQuality SpecialistReceiverSales Support RepresentativeSupervisor de AtendimentoVendedor/aAgent de Centre d'appel (H/F)Agente comercial autónomo/aAtendenteCustomer Care ManagerCustomer Service Manager (m/w/d)Director of FinanceGestionnaire Back Office (H/F)Head of Project ManagementInbound Sales RepresentativeIngeniero/a de soporte técnicoInsurance SpecialistMitarbeiter Kundenservice (m/w/d)OperatorOpérateur (H/F)Quality Assurance ManagerRecruiting CoordinatorSales AssistantAccount Resolution SpecialistAnalista de QualidadeAnalista de calidadAssistente AdministrativoDesktop Support TechnicianFacilities ManagerFormateur (H/F)Product SpecialistSenior Operations ManagerSitelSupervisor de OperaçõesTechnical AdvisorTier 1 AgentagenteAccount SpecialistAssistantCall center/a ventasCallerConseiller de Vente (H/F)ConsultantCustomer AdvocateCustomer ConsultantCustomer Service Account RepresentativeFraud InvestigatorFront End AssociateJefe de equipoLicensed AgentManagement TraineeOffice AdministratorOperations AssociatePerformerPilotQuality Assurance EngineerRepresentanteService ConsultantSystems AdministratorTeam MemberTechnicien (H/F)Teleoperador/a comercialTelephone RepresentativeAdjusterAnalista de Atendimento JuniorAtendimento ao ClienteAuxiliar de AtendimentoAuxiliar de Atendimento ao ClienteBilling ManagerBusiness AnalystChef d'équipe (H/F)Client Services SpecialistCollection RepresentativeConciergeConseiller (H/F)Contact TracerEjecutivo/a contact center/aEmergency Roadside SpecialistFinancial AdvisorFraud ManagerGerente de TelecomunicaçõesGuest Service AgentHelp deskHuman Resources AssistantInformation Technology InternInternKundenservice (m/w/d)NHS Test and TraceOperadorOperatore call centerPlannerRecepcionistaRepresentante de ventasRetention RepresentativeSales ManagerSenior AssociateSenior Customer Support RepresentativeSenior SupervisorService AdvisorSupport EngineerSupport SpecialistTechnical AssistantVice President of FinancecspAGENTEAccounting AssistantAddetto/a al customer serviceAnalista TécnicoAnalista de ProcessosAnalista de Recursos HumanosAsesor/a bilingüeAsesor/a de ventasAssist Customer ServiceAuditorAuto AppraiserBPOCCRCable TechnicianChargé de Communication (H/F)Chat RepresentativeClaims ProcessorClerkComputer SpecialistCoordinadoraCredit SpecialistDirector of Financial Planning and AnalysisDirector of MarketingDirector of QualityDirector of RecruitingElectricistaEmergency DispatcherGerenteIT TechnicianKundenberater (m/w/d)Learning and Development FacilitatorLicensing SpecialistManager (H/F)Manager (m/w/d)MarketerMarketing ManagerMesa de controlMitarbeiter (m/w/d)Mobile Phone TechnicianNAOffice AssistantOrder AdministratorPolitieagent (m/v)Process ManagerProcessorProgram ManagerProject ManagerQuality Control SupervisorRecruitment ManagerRegional DirectorResource OfficerSales ConsultantSenior Account ManagerSenior Account SupervisorSenior Purchasing AgentSenior RepresentativeSenior Sales AgentSenior Team ManagerSenior Training SpecialistSenior Vice PresidentSubscriber AdvisorSupervisor/a de control de calidadSupervisor/a de ventasSupport Technique (H/F)Teamleider (m/v)Technical Support ManagerTechnical Support SupervisorTelecommunications OperatorTraining ManagerTéléphoniste (H/F)VentasWireless Sales ConsultantWorks ManageradvisorAaa Roadside AssitantAddetto/a assistenza clientiAdministration ExecutiveAdviserAgent AssistantAgente de PesquisaAgente de TelevendasAgente de VendasAgente de ventasAnalista FinanceiroAnalista de RelacionamentoAngestellter (m/w/d)Aprendiz AdministrativoAssistant CoachAssistant LeaderAssistant Technique (H/F)Assistente TécnicoAssistente de Recursos HumanosAssociate AgentAtencion al cliente - ventasAtendente de Help DeskAuxiliar de recursos humanosBenefit SpecialistBerater (m/w/d)Billing ClerkCTTCashierCenter ManagerChief Nursing OfficerClient AssociateClient ServicesCollectorComercial telefónicoCommunity ManagerComptable Clients Fournisseurs (H/F)Computer TechnicianConsultor/a generalCoordenador de OperaçõesCoordinadorCorporate RecruiterCredit AdvisorCredit CoachCredit RepresentativeCustomer Success ManagerDirecteur de Site (H/F)Director HRDirector of AccountingEmployee Relations ManagerEmployéeEntry Level TechnicianFacility CoordinatorFinancial AnalystFinancial SpecialistFulfillment AssociateGerente de OperaçõesHealth Care AdvisorHealthcare Customer Service RepresentativeHome Solutions AdvisorHuman Resources InternJanitorKundeserviceLanguage SpecialistLead Package Recovery AgentLead TrainerLearning and Development OfficerLine SupervisorLoss Prevention OfficerMarketingMember AdvocateMitarbeiter Technischer Support (m/w/d)ModeratorMonitoring SpecialistNetwork TechnicianNoneNot applicableOperaio/aOutbound Call Center RepresentativeOutbound Customer Service RepresentativePerformance ManagerPersonal AgentPersonal Banking RepresentativeProductmanager (m/v)Real Estate ManagerReclutamiento y selecciónReferral CoordinatorResidential SalesResponsable Service Clients (H/F)Risk ManagerSales Advisor (m/w/d)Sales CoachSchedulerSeasonal AssociateSenior Account SpecialistSenior Financial AnalystSenior Process EngineerSenior TechnicianSenior manager/aServerService TechnicianService à la clientèleSite DirectorSite ManagerSpecjalista ds. obsługi klienta (m/k)Stagiaire Ressources Humaines (H/F)Supervisor FinanceiroSupervisor de Call CenterSupervisor/a de operacionesSupport Services ClerkTeam AssistantTeam ManagerTeam TrainerTeamleiter (m/w/d)Technical AssociateTechnical Sales ManagerTelecommunicatorTeleservice RepresentativeTellerTicket Sales RepresentativeTraining SpecialistTraining SupervisorTravel AgentTrusteeTécnico de InformáticaTécnico/aVice President of Information Technologyreptrack and trace"FAST" department10.001st Line Support EngineerAAA Travel RepresentativeACE ReprsentativeAGENTE CLARO MOVILAGENTE DE OPERCIONESANONYMOUS EMPLOYEEAON Risk AdvisorAPIAPI MSRAPV RepresentativeAT-Home Email /Chat RepresentativeAccount LeaderAccountantAccounting RepresentativeAccounting SpecialistAccounts AssistantAccounts Payable ClerkAccounts Receivable ClerkAddetto/a alle risorse umaneAddetto/a servizi funebriAdmin workAdministradorAdministrador/a de redes socialesAdministrateur SAP (H/F)Administrateur Systèmes Et Réseaux (H/F)Administratie, facturatieAdministrative ClerkAdministrative OfficerAdministrative workAdvisor HP SupportAdvisor for airbnbAgent (H/F)Agent Administratif (H/F)Agent Commercial (H/F)Agent de Vente Et de Service à la Clientèle (H/F)Agente ContactAgente HEWLETT PACKARD Spanish Exception TeamAgente Inboum de la Compañía ONO EspañaAgente TelecomAgente chatAgente de AtenciónAgente de CobrosAgente de Cobros - Capital One Auto FinanceAgente de FacturaionAgente de SegurançaAgente de cobranzaAgente de cobrosAgente de reservacionesAgente de viajesAgente de vozAgente telecomAgente. SitelAirbnb AdvisorAlanAlmoxarifeAmerican ExpressAnalista Departamento PessoalAnalista Financeiro PlenoAnalista Financeiro SêniorAnalista de Desenvolvimento SistemasAnalista de Informações GerenciaisAnalista de Marketing PlenoAnalista de MonitoramentoAnalista de Mídias SociaisAnalista de PlanejamentoAnalista de Planejamento PlenoAnalista de ProjetosAnalista de Recrutamento e SeleçãoAnalista de Recursos Humanos PlenoAnalista de Sistemas JúniorAnalista de TelecomunicaçõesAnalista de TreinamentoAnalista de Treinamento e DesenvolvimentoAnalista de soporteAnalytics ManagerApplication DeveloperApplication SpecialistArchivista y capturistaArea SupervisorArmed Security OfficerAsesor/a comercial call centerAsesor/a comercial de segurosAsesor/a de soporte técnicoAsistente de administraciónAsistente de archivoAsistente de atención al clienteAsistente de contabilidadAsistente de servicio al clienteAsistente de ventasAsociado/a de ventasAssemblerAssist.BackOffice; Comunicações escritas inglêsAssistance Desk ManagerAssistant Administratif (H/F)Assistant Communication (H/F)Assistente ComercialAssistente de CobrançaAssistente de VendasAssociate ConsultantAssurance Adviser-Amazon ProtectAsystent dyrektora (m/k)Atendente SacAtendente de Call CenterAtendente de SuporteAtt/Direct TvAushilfe (m/w/d)Auto Claim ProcessingAuxiliar AdministrativoAuxiliar de VendasAuxiliar/a de talento humanoAzafato/aBACKOOFICEBCCBPO ExecutiveBank ClerkBecario/a de comunicaciónBekoBenefits RepresentativeBewerberBillingBilling AnalystBilling StaffBilling specialisBrand AmbassadorBus DriverBusiness CoachBusiness Development ExecutiveBusiness Office DirectorBusiness OwnerBusiness Process AnalystBusiness SupportBuyerBürokaufmann (m/w/d)C.S.RCAECCPCCR Rep in Money Gram CampaignCCR1CDCCEOCFD LiaisionCGP CPS COMUNICADORCRCS advisorCSECSP – ONO EspañaCSRCTT / LSTTCable & WirelessCable TechnCall CenterCall DirectorCall HandlerdfgdfgCall Service PersonnelCall TakerCall workerCampaign ManagerCancellation DepartmentCare SpecialistCashier/StockerCertified TrainerChargé d'accueil Banque (H/F)Chief Operating OfficerChildcare ProviderClaims AdvisorClaims AssociateClient Relations SpecialistClient RepresentativeClient Services CoordinatorClient SpecialistCoach Coach automotrizCoat hangerCoding SpecialistColaboradorCollection ManagerCollections AgentComcast representativeComercialCommanderCommercial (H/F)Communication SpecialistCommunications ManagerCommunity RepresentativeCompensation ManagerCompliance OfficerComputer DiagnosticsComputing ConsultantComputing ServicesComunicadoraConcentrix Work@ homeConseiller Clientèle Particuliers (H/F)Conseiller Commercial (H/F)Conseiller en Assurances (H/F)Consumer Issues Desk, Tier 3Consumer Loan RepresentativeConsumer lifestyle technisch medewerksterContableContact PersonContador/a seniorContinental Airlines One Pass Service SpecialistContinuous Improvement ManagerContractorControl Room OperatorControlistaCoordenador de QualidadeCoordenador de VendasCoordinador/a de call centerCoordinador/a de proyectosCoordinador/a de salud ocupacionalCoordinador/a de servicio al clienteCoordinadora,Coordinateur Qualité (H/F)Coordonnateur Santé Et Sécurité (H/F)Core ServicesCorporate TrainerCost AccountantCostumer Service AdvisorCounselorCourierCqfmCredit ClerkCredit ConsultantCspCustomer CareCustomer Contact centerCustomer Professional ServicesCustomer Service Associate / CashierCustomer Service Collections RepresentativeCustomer Service Manager (m/v)Customer Service/Data EntryCustomer Solutions SpecialistCustomer Support at eBay with GermanCustomer service advisorCustomer surportCustumer serviceDEUTSCHE TELEKOMData AdministratorData Analist (m/v)Data Center TechnicianData EngineerData ProcessorData entryDelivery ManagerDepartamento de Calidad y AtenciónDepartamento/a comercialDepartment SupervisorDesarrollador/a de softwareDesenvolvedor .NETDesignerDetectiveDeveloperDevelopment ManagerDigital ConsultantDir Site OpsDirect Service ProviderDirect TV ACEDirector of Employee ExperienceDirector of Information SecurityDirector of TechnologyDishwasherDistrict ManagerDocument ControllerE-Share teamEHTEddi - Online AssessorEjecutivo/a comercialEjecutivo/a comercial seniorEjecutivo/a de ventasEjecutivo/a de ventas técnicasEjecutivo/a pymeEletricistaElite AgentEmail RepresentativeEmergency Road ServiceEmergency Road Side AssistanceEmloyeeEmployedEmployee experience managerEmployment CoordinatorEnergy AdvisorEngagement SpecialistEnglish As A Second Language TeacherEnrollment SpecialistEntry Level Marketing AssistantEntry Level Tech SupportEntry Level Technical SupportEscalation Team RepresentativeEscalations LeadEspecialistaEspecialista en cuentasEspecialista en selecciónEspecialista financiero/aEvent CoordinatorExecutive AssistantExecutive OfficerExecutive RecruiterExecutive Support OfficerExecutivo de ContasF. Ortigas Jr. AvenueFASTFNOLFachlicher AnsprechpartnerFacilitatorFactuurserviceFile ClerkFinance AgentFinance AssistantFinance AssociateFinance ManagerFinancial AccountantFinancial Planning AnalystFirst Data & Lexmark US AgentFirst Level Supporter (m/w/d)First Notice of Loss RepresentativeFloor ManagerFloor supportFloor walkerForensiker (m/w/d)Former Sitel EmployeeFraud Identity TeamFrench Language ExpertFront Desk AgentFront Desk ManagerFront Desk ReceptionistFrontlinerGMAC Insurance, Anywhere else I was sent.General ManagerGeneral Reservations RepresentativeGerente ContábilGerente de ComprasGerente de ProcessosGerente de recursos humanosGestionnaire Ressources Humaines (H/F)Gestionnaire de Production (H/F)Gestión del parking del hotelGestor Brother IberiaGestor administrativoGestor de ContasGestor de incidencias SYR IberiaGestor de llamadasGestor/a de cobrosGestoraGestora de LlamadasGlobal Escalations DeskGlobal support assistantGodofredo B. Fider JrGood if you are desperateGreendot banklGround operationGroup LeaderGrowth Manager (m/w/d)GuruHP advisorHR CoordinatorHR manager/aHVSD RepresentativeHardware TechnicianHealth Isurance RepresenitiveHealth Services AdministratorHealthcare ManagerHealthcare SpecialistHelpdeskmedewerker (m/v)HomeHome Care WorkerHome RepresentativeHome Voice RepresentativeHousekeeperHuman Resources AdministratorHuman Resources AdvisorHuman Resources AssociateHuman Resources Business PartnerHuman Resources RepresentativeHuman Resources SupervisorI just work here IDENTITY & ONLINE PROTECTION REPRESENTATIVEIT AdministratorIT EngineerIT ExecutiveIT Operation LeaderIT RepresentativeIT TroubleshooterIT supportImpfhotlineImpiegato/aImpiegato/a CommercialeInbound advisorIndustry SupportInformación tributariaInformatico/aInformation Technology SpecialistIngeniero/a industrialIngeniero/a técnico/a comercialInstaladorInstalador/a de equipo de telecomunicacionesInstallation TechnicianInstructorInsurance ManagerIntake CoordinatorInternet RepresentativeInternet SalesInternet technicien supportInterviewerJava DeveloperJefe de capacitaciónJefe de operaciónJefe de ventasJerezJunior Corporate AccountantJunior Systems AdministratorKaufmann Im Einzelhandel (m/w/d)Kaufmännischer Mitarbeiter (m/w/d)Key Account Manager (m/w/d)Kfz-meister (m/w/d)Klantadviseur (m/v)KundekonsulentKundenKundenberaterinKundenberaterin GK-Bereich B2BKundendienstKundeservicemedarbejderLG Representative AgentLS MSRLaborerLanguage Specialist Lawn Care SpecialistLead ClerkLead ConsultantLead RecruiterLead SupervisorLead TechnicianLeadership Development ProgramLearning ManagerLearning Manager TTLeitungsdiagnose der Deutschen TelekomLending SolutionsLicensed MSRLicensed in fifteen statesLider de servicioLine LeadLoan ConsultantLoan ProcessorLoan Servicing SpecialistLocatorLogistics AssociateLost or stolen Líder de EquipeMSR Consumer Loan AcquisitionsMSR IIMSR for First Notice of LossMagdeburg Mail HandlerMaintenance PersonManagement Assistent (m/v)Management ConsultantManager (m/v)Managing MemberMarket ResearcherMarketing CoordinatorMarketing SpecialistMarketing managerMarti Gann CCRMax InsiderMedia AgentMedical BillerMember RelationsMembership RepresentativeMentor Mentor y LearningMerchandise Flow Team MemberMessengerMonitor de QualidadeMortgage Loan OriginatorMultinacional americana líderNHS 119 Helpline AdvisorNHS 119 Vaccination line NHS T&TNHS Test and Trace (Home Based)NHS Track &TraceNetwork AnalystNetwork EngineerNew GraduateNoNo CommentNot sureNothing November 2008Nutriologo/aOJT TraineeON THE JOB TRAINEEOP DE TMKT RECEPTIVOOPSORIGINATOROffice RepresentativeOffice SpecialistOffice WorkerOfficer MISOficial De ManutençãoOn the Job TraineeOnline Chat RepresentativeOpen Door Mentalität & viel WeiterentwicklungOperador de AtendimentoOperador de Fibra ÓpticaOperador de SacOperador de VendasOperario/a de depósitoOperario/a de limpiezaOperario/a de producciónOperation ManagerOperations AdministratorOperations AgentOperations AnalystOperations AssistantOperations Manager (m/w/d)Operations OfficerOperations SupervisorOpetador de TelemarquetingOracle ConsultantOrder ProcessorOuvrier (H/F)Overnight Customer Service RepresentativeOwnerPSTPanama rep of PanamaParalegal AssistantPatient RepresentativePayment ProcessorPaypal Acct./ CapitalOne AcctPayroll AnalystPayroll ClerkPayroll SpecialistPersonal BankerPharmacy SpecialistPharmacy TechnicianPhone BankerPrefer not to disclosePremium Saves Team RepresentativePremium saves teamProcess LeadProcessing ClaimsProduct ManagerProduct SpealistProduction WorkerProductspecialist (m/v)ProgrammerProgressiveProject LeaderProject SupervisorProspective employeePréposé au Service à la Clientèle (H/F)Public DefenderPublic Health NursePublic Relations Account ExecutivePurchasing SpecialistQAPQBOQuality Asuurance ProffesionalQuality LeaderQuality ManagerQuality ProfessionalQuality Professional,Quality Service RepresentativeQuality assurance manager/aQuickbooks Desktop ExpertQuickbooks Product ExpertREFERENCIA PERSONALREPRESENTATIVEReal Time ANALYSTReal Time AnalystReal Time Analyst DTVReal time analyst / workforceReceptionist/Administrative AssistantRecovery AgentRecruitment ResourcerRelation clienteleRemote Custimer ServiceRemote WorkerReportero/aRepre.Aten.JrRepre.Atend.Junior (LVR)Representante ComercialRepresentante de ventas internasReprésentant des Ventes (H/F)Reservation Center AssociateReservationistResponsabile di magazzinoResponsabilidadeResponsable Communication (H/F)Responsable Opérationnel (H/F)Responsable Qualité (H/F)Responsable Recrutement (H/F)Responsable de servicioRetail Customer Service RepresentativeRetail RepresentativeRetail Sales AssociateRetail Sales Associate IIRetention AgentRetention ManagerRetention sppecialistReward ManagerRådgivareRéceptionniste (H/F)S.A. RepresentanteSACSMCSMESR L3 RetentionSac da editora AbrilSachbearbeiter (m/w/d)Sale agent COMCAST Campaign. Jefe directoSales AnalystSales ProfessionalSales TraineeSales and Marketing ManagerSalespersonSandwich MakerSarucks EHD repSecretaresse (m/v)SellerSenior Administrative OfficerSenior AnalystSenior CCRSenior CSPSenior ConsultantSenior Customer RepresentativeSenior DealerSenior DirectorSenior Employee RelatiosSenior Executive CoordinatorSenior Executive RecruiterSenior Human Resources AssociateSenior Human Resources ManagerSenior ManagerSenior Medical OfficerSenior Network EngineerSenior OperatorSenior PlannerSenior Quality AnalystSenior Quality SpecialistSenior RecruiterSenior Research AnalystSenior Sales AdvisorSenior System EngineerSenior Systems AdministratorSenior Tax SpecialistSenior Technical ConsultantSenior TelemarketerSerigrafo/aService ManagerService ProfessionalServicemitarbeiter (m/w/d)Servicio de préstamos, llamadas entrantesShipping and Receiving ClerkSite AdministratorSite EngineerSitel AarhusSitel Corporation IncSitesSmart meter appointments.SmcSocial Media ManagerSocial Media SpecialistSocial media managerSocial media manager/aSpecial AgentSpécialiste QualitéSpécialiste produitSr.CSPSr.Customer Service ProffesionalSr.Sales ExcutiveStaff ManagementStaff trainingStockerStrategic PartnerSubscriber/AdvisorSucker Superviseur (H/F)Supervisor de AlmoxarifadoSupervisor de QualidadeSupervisor de TelemarketingSupervisor de TreinamentoSupervisor de VendasSupervisor/a de call centerSupervisor/a de cobranzasSupervisor/a de servicioSuporte technicoSupport AdvisorSupport AnalystSupport AssociateSupport StaffSwitchboard OperatorSystems AnalystT3 AdvisorTECHNIAL SUPPORTTELEOPERADOR/A BILINGÜE ALEMÁN (COMPAÑÍA AÉREA)TSRrTax AnalystTax PreparerTeacherTeaching AssistantTeam Manager (coordinador)Team MangerTeam leaderTeam managerTech Support AnalystTechical supportTechincal supportTechnical AnalystTechnical ConsultantTechnical MentorTechnical SpecialistTechnical Support AnalystTechnicien Fibre Optique (H/F)Technicien Hotline (H/F)Technicien en Informatique (H/F)Tecnico/a de servicioTekninen TukiTele TechnicianTelecommunications EngineerTelecommunications SpecialistTelecommunications TechnicianTelefonisch medewerksterTelefonischer Kundenberater (m/w/d)Telefonist (m/w/d)TelefonistaTelefoniste (m/v)TelemarkterTeleoperadororTelephone SupportTelephone SurveyorTelephonistTellTelephoneTemp job working from homeTemporary Contract, Online Work from HomeTemporary RoleTest and Trace Advisor Test and Trace Campaign Tier 3Tiempo laboradoTier 3 T and TTier2TmTrace and TraceTrack And Trace AdvisorTrack ManagerTrack WorkerTrack and TraceTrack and Trace AdvisorTrack and trace Traffic ControllerTraineeship Financiële Dienstverlening (m/v)Tranquilidad Orange...es ironicoTransaction Processing OfficerTravel ExpertsTrieurTrilingual Support AnalistTrouble-shooterTutorTécnicoTécnico de Help DeskTécnico de ImpressorasTécnico de SuporteTécnico/a de sistemasTécnico/a en informáticaTécnico/a en telecomunicacionesTécnico/a instalador/aTéléopérateur (H/F)Télévendeur (H/F)USAA -USAA Banking DepositsUSAA MemberUSAA./ FNOLUniversal Rep for ViasatUsaaUser Experience DesignerVUELING AIRLINES ADVISORValidador/aVendedor/a técnico/aVendeur (H/F)Vendeur Conseil (H/F)Verizon chat repVerkäufer (m/w/d)Verwaltungsmitarbeiter (m/w/d)Virgin mediaVoice EngineerVolunteerWAHWFH REPRESENTATIVEWFM medwerkerWarranty ManagerWfm real time analyst Work @Home RepresentativeWork from Home AdvisorWork@Home AAA, ERSWorkforceWorkforce Analyst ManagementWorkforce CoordinatorWorst at training equpment out dated and web site always downagente agentesassitente suorte jrbuenacall back teamcgpchagé de clientélecitizenconcessionairecoordinadora en varios departamentos con tareascttcustomer advisor (alemao)customer represenativecustomer suport professionadirectv/Nfl campaignglorified monkeyit suportkundekunsulentmedewerkermsrnanadaonstarphonequality proffessionalrepresentativerepresentative 6 monthsreservations repretención de clientesréseau technique professionnelletecnhical Advisor HPteleoperadroratest and tracetéléconeillerwork in a higher position
Todos os locaisAmericana, SPBarra Funda, SPBlumenau, SCBrás, SPCarrão, SPCaxias do Sul, RSEldorado, SPFortaleza, CEGuarulhos, SPIpanema, RJMooca, SPNiterói, RJPaulista, PEPorto Alegre, RSRecife, PERio de Janeiro, RJSanto Amaro, SPSantos, SPSão Bernardo do Campo, SPSão Gonçalo, RJSão Paulo, SPSorocaba, SPZona Central de São Paulo, SPZona Leste de São Paulo, SPZona Oeste de São Paulo, SPZona Sul de São Paulo, SPDubaiCórdoba, CórdobaSan Miguel, Buenos AiresDevonport TASExeter NSWMelbourne VICSydney NSWBrusselGeelSeraingSofiaBathurst, NBBells Corners, ONBurlington, ONCalgary, ABCornwall, ONDelhi, ONDundee, NBEtobicoke, ONGreater Sudbury, ONHalifax, NSKanata, ONKelowna, BCLaurier, MBMidland, ONMoncton, NBMontréal, QCMontréal-Est, QCMontreal-nord, QCNational Capital Region, ONNepean, ONNiagara, ONNiagara Falls, ONOttawa, ONRiverview, NBSaint John, NBSt. Catharines, ONSt. John's, NLSt. Lawrence, NLSurrey, BCToronto, ONWarsaw, ONFribourg, FRAbidjanSantiago de Chile, Región MetropolitanaBogotá, CundinamarcaCali, Valle del CaucaBerlinBerlin-SiemensstadtBerlin-SpandauDessau-RoßlauDüsseldorfKrefeldLutherstadt WittenbergMagdeburgPotsdamSaarbrückenSchwaigernAarhusHømKøbenhavnSønderborgBarcelona, Barcelona provinciaCentro-Madrid, Madrid provinciaChamartín-Madrid, Madrid provinciaCiudad Lineal-Madrid, Madrid provinciaLlodio, Álava provinciaMadrid, Madrid provinciaSan Fernando de Henares, Madrid provinciaSan Juan de Aznalfarache, Sevilla provinciaSant Cugat del Vallès, Barcelona provinciaSevilla, Sevilla provinciaSitges, Barcelona provinciaValencia, Valencia provinciaVicálvaro-Madrid, Madrid provinciaZaragoza, Zaragoza provinciaBlois (41)Clermont-Ferrand (63)Cournon-d'Auvergne (63)Créances (50)Juillan (65)La Rochelle (17)Malakoff (92)Nancy (54)Paris (75)Pau (64)Périgny (17)Pont-Sainte-Marie (10)Rabat-les-Trois-Seigneurs (09)Romainville (93)Rouen (76)Saint-Étienne (42)Saint-Étienne-du-Rouvray (76)Saint-Jean-Bonnefonds (42)Saint-Ouen (93)Sales (74)Tarbes (65)Troyes (10)Wasquehal (59)AberdeenAccringtonAshfordBanburyBellshillBirminghamBristolBurnleyCoventryCrawleyDerbyDundeeEdinburghEtonExeterGlasgowGosforthGuildfordHalifaxHolytownIlfracombeKingston upon ThamesLeicesterLichfieldLondonManchesterMilton KeynesMotherwellNewcastle upon TynePlymouthRedhillRugbySheffieldStratfordStratford-upon-AvonSwanseaTeessideWatfordWisbechWolverhamptonWorkingtonKarlobagBánkMetroLimerick, County LimerickBengaluru, KarnatakaChennai, Tamil NaduDelhi, DelhiGurgaon, HaryanaHyderabad, TelanganaKalyan, MaharashtraMumbai, MaharashtraNew Delhi, DelhiBari, PugliaCosenza, CalabriaGiussano, LombardiaMilano, LombardiaMisterbianco, SiciliaVarna - Vahrn, Trentino-Alto AdigeVoghera, LombardiaKingstonCasablancaFèsRabatGarcía, N. L.Gómez Palacio, Dgo.Mérida, Yuc.Monterrey, N. L.Naucalpan, Méx.Puebla, Pue.San Nicolás de los Garza, N. L.San Pedro Garza García, N. 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Avaliações gerais na empresa Sitel

3,0
Analista de Suporte Técnico | Mooca, SP | 20 de ago. de 2014
Empresa que da oportunidade para iniciantes
Ao chegar, eu "abria" a operação com o meus analistas no primeiro horário, fazia monitoria, olhava alguns casos de clientes onde a maquina não ficou funcional no primeiro contato, auxiliava o analista nível 1 nos atendimentos, analisava os chamados que tiveram necessidade de ser reaberto para envio da mesma peça ou uma peça diferente, analisava se o erro era do analista, ou se a peça saiu do estoque com defeito, ou se foi o técnico no momento da troca que danificou a peça. Verificava os chamados que os analistas abriam, lia o log deles para identificar se a peça realmente correspondia ao problema descrito pelo cliente e verificava se faltou algum teste para identificar o problema. Aprendi muito sobre a parte técnica de suporte, tenho noção e boa percepção. Desenvolvi a parte de conseguir fazer mais de uma coisa ao mesmo tempo e guardar na memoria diversos casos. Eu tinha um bom relacionamento com os meus colegas Nível 2, colegas Nível 1, supervisores e gerentes. Mantinha sempre um ambiente agradável para se trabalhar, pois, muitos ali, nem sempre estavam em um dia bom e alem de profissionais somos humanos. Ninguem era robotizado, todos nos tínhamos liberdade de expressão e cada um tinha o seu jeito de lidar com o cliente, mas sempre seguindo os padrões da empresa. O mais difícil era o descaso e falta de reconhecimento. Fazer o seu todos os dias e um pouco mais e ninguém ver, acaba desmotivando. A empresa fazia diversas campanhas motivacionais, distribuía premios, ingress
PrósCarga horaria
ContrasVale refeição baixo e quando levávamos marmita, tinha uma fila imensa para usar apenas 2 micro-ondas, e a empresa tinha em media uns 500 funcionais.
4,0
Analista Administrativo | São Paulo, SP | 11 de out. de 2018
Ótimo lugar para aperfeiçoar e aprender novas técnicas de trabalho
>Geral: Como um todo, uma boa empresa. >Um ótimo lugar para aperfeiçoar e aprender novas técnicas de trabalho. >Benefícios: São bons, além de haver parcerias com instituições educacionais, onde os benefícios não são gritantes, mas qualquer pequena ajuda não deixa de ser ajuda. >Carreira: As oportunidades de crescimento são constantes no mural da empresa, porém, a competitividade é grande. >Salários: Caminha de acordo com o piso salarial do mercado para cada tipo de vaga. >Estrutura: A empresa conta com uma boa estrutura interna. Refeitório no local, sala de descanso, salas de treinamento, assim como ambiente adaptado para pessoas portadoras de deficiência física. Localização: Local bem próximo ao terminal rodoviário Barra Funda, não havendo a necessidade de caminhar por muito tempo do terminal até a empresa. EXPERIÊNCIAS GERAIS: A empresa oferece o básico para se trabalhar. Não espere sair do treinamento e já estar pronto para toda a demanda das operações, uma vez que o treinamento não prepara para as minúcias do dia a dia. Já falando da sua progressão profissional, não espere de todo supervisor aquele apoio e incentivo para alcançar cargos melhores. Uma parte desses supervisores visa tanto pela métrica operacional, que acaba, consciente ou inconscientemente, retendo seus melhores analistas, visando manter as métricas e suprir a falta de agilidade dos demais. Nem sempre aqueles que tem maiores dificuldades são auxiliados devidamente. Então, a dica é se esforçar
PrósRefeitório no local, além de massagem semanal
ContrasPlano de saúde por co-participação
2,0
Analista de Suporte Júnior | São Paulo, SP | 3 de jul. de 2013
Empresa Dinâmica.
Empresa forneceu treinamento a todos os candidatos em relação ao atendimento, os conhecimentos técnicos já eram requisitos da vaga. Ambiente permitia apenas conversação entre colegas de trabalho via chat, pois pela natureza da função, não era permitida conversação. Atendimento ao usuário, nossa tarefa era solucionar o problema técnico do cliente via telefone. Tínhamos nosso Treinador e o supervisor (Nível 2) que era responsável pela liberação de componentes (Disco rígido, memórias, etc) e para responder dúvidas técnicas. Parte mais difícil do trabalho era ¨ não poder resolver o problema do cliente¨, uma vez que mesmo o cliente com seu produto em garantia, não poderia ser efetuado a troca do computador, apenas de peças, porém houve casos que todas as peças foram trocadas mais de três vezes, sem resolução do problema. Tempo de atendimento era de 25 minutos, porém quando necessário restaurar o computador via telefone para seu estado de fábrica, o tempo utilizado era muito mais alto, assim como o tempo em acesso remoto. Mesmo sabendo qual o problema (Ex: máquina lenta devido a instalação de muitos programas desnecessários por parte do usuário) era exigido diversos testes que não resolveriam o problema devido a natureza deste, causando aumento no tempo de atendimento. Algumas vezes ficavam mais de 2 supervisores, cada um apresentando uma solução diferente para o mesmo problema, dificultando o atendimento. Parte agradável do trabalho era solucionar o problema do cliente po
PrósEmpresa dinâmica.
ContrasFalta de comprometimento com o cliente.
4,0
Operador de Telemarketing | Niterói, RJ | 2 de jan. de 2014
Empresa de qualidade estável e progressiva, sempre se superando.
A meu juízo o trabalho interno é mais eficiente do que a repercussão externa. O desempenho em campo não representa o desempenho interno. A competência dos funcionários internos é suficiente e bem qualificada, mas o investimento na mão de obra e recursos externos não comporta a demanda de serviço. O que dificulta também o trabalho interno é o script, pois o seguimos com competência e personalidade, mas as informações dele por vezes não atendem as necessidades do cliente. A gestão é de qualidade, mas só pode fazer aquilo que está a seu alcance. A convivência é excelente. Meu aprendizado foi considerável no lidar com pessoas, no compromisso, na superação, no desempenho e maior expectativa profissional. A maior dificuldade é lidar com clientes vitais, bem como clientes que não obtiveram solução após inúmeras ligações. O mais agradável é ver a satisfação do cliente devido a prestação de serviço competente resultante da coesão do serviço interno e externo. Em que pese os contras, a qualidade é estável e progressiva, sempre se superando.
PrósPlano de saúde, odontológico, alimentação.
ContrasTrabalhar sab, domg, feriados, natal, ano novo, carnaval, pascoa, por baixo salário.
5,0
Director of Information Technology | São Paulo, SP | 12 de jul. de 2018
Sitel career path
Sitel is a BPO business purely focused and strong day-to-day in service delivery, operational and infrastructure support matters having the high level executive teams close to all areas of support providing strategy and leveraging the best of quality for all of our customers. Sitel has a very dynamic world-wide operation with multiple clients globally getting supported by multi-functional teams creating an environment full of energy and collaborative between client and associates. Sitel structure is very lean and very consistent providing a strong global foot print no matter the location we are at. The hardest part of the job is always to be resilient in order to support several clients running multiple business in parallel with different contracts, expectation and wishes having us driving the right strategy in order to comply with the great majority of the requirements daily. The most enjoyable part of the work is to deal with new constant challenges having the executives very close to the business while new strategies are developed for the year over year.
4,0
Representante de Atendimento | Niterói, RJ | 28 de ago. de 2014
Empresa com flexibilidade de horários e oportunidades de crescimento
A Sitel do Brasil foi meu primeiro emprego. Pude ter uma noção considerável no atendimento ao público. O trabalho em sí era bem massante, com muita pressão, porém ao longo do tempo você vai se adequando ao ambiente de trabalho, o que o torna mais maleável, mais fácil de se trabalhar. No geral, os funcionários de lá eram bem prestativos, agradáveis de se relacionar. A gerência sempre tinha estímulos para que os atendentes pudessem atingir suas metas com mais dinamismo, porém ao mesmo tempo, com métodos divertidos de se trabalhar. Na empresa você tinha uma flexibilidade de horários, trocas e folgas, o que era bem atrativo. Porém em dias atípicos, a pressão e a cobrança dobravam, dificultando nesse período, ao atingimento das metas que nos eram estabelecidas.
PrósFlexibilidade de horário e oportunidades de crescimento
ContrasO ponto negativo era ter que, resolver algo que era de direito seu no RH. Muito demorado, e muitas das vezes, sem aquela atenção devida. Isso acabava sendo estressante para o funcionário
4,0
Representante de Atendimento | São Paulo, SP | 26 de jun. de 2015
Ótimo ambiente para trabalhar.
Ótimo ambiente para se trabalhar. Trabalho em equipe com colaboração total da supervisão. A empresa oferece aos funcionários material impresso e online (revistas) para que com o manuseio o funcionário conheça o produto, favorecendo o atendimento ao cliente. A empresa realiza diversas campanhas motivacionais,estimulando os seus funcionários. Também realiza decoração de ambiente (datas comemorativas, exemplo: carnaval, festas juninas etc.), tornando o local de trabalho ainda mais agradável. Mesmo sendo um Call Center, conta-se com reuniões e promoção de cursos em equipe, favorecendo assim o conhecimento de todos. Como todo Call Center as metas de atendimento e tempo de atendimento tinham que ser precisas. Quantidade X Qualidade = Excelência no atendimento. Mas como havia monitoração de atendimento ficava muito feliz sempre quando recebia a avaliação dos meus atendimentos.
PrósVT, Assistência Médica, Desconto para faculdades
ContrasBaixo valor de VR, Localização da empresa em relação a distância da minha residência
4,0
Assistente de Back Office | São Paulo, SP | 26 de dez. de 2014
A empresa de uma forma geral esta empresa me desenvolveu em vários setores profissionais.
em um dia típico atendemos cerca de 50 pessoas issso entre consumidores agentes do PROCON e revenda. aprendi a lidar com uma boa parte jurídica da empresa. a direção da empresa sempre foi bem próxima do funcionários, o que trazia uma certa liberdade para apresentar novas idéias mas também muito mais postura e responsabilidade. trabalhar em grupo era algo do cotidiano, pois na falta de algum colega substituiasse na sua função, portanto tive sempre um bom entendimento até para que pudesse ampliar meu conhecimento na reposição da falta de algum deles. A parte mais difícil do trabalho era a autonomia nos dadas na decisão direta e imediata com consumidor, pois o procedimento da empresa deveria ser seguido sem prejudicar a empresa e ainda menos o consumidor. A parte mais agradável do trabalho era o reconhecimento do consumidor mediante ao seu esforço para resolução do caso.
PrósA empresa em nenhum mês desses quase 2 anos nunca atrasou salários ou benefícios.
Contrasa carga horária
4,0
Operador de Telemarketing | São Paulo, SP | 12 de mar. de 2015
Empresa agradavel para trabalhar
Um dia típico no trabalho ,era uma carga horária de 8h12 de seg a sex,o dia passava rápido,eram muitas ligações de no máximo 4 minutos dependia da quantidade de medicamentos para serem cadastrados. Aprendi sobre uma parte de medicamentos,a lidar com pacientes que estão doentes,a forma de falar de se expressar. A direção e gerência muito tranquila,muito unida e equilibrada.. Os colegas de trabalhos sempre unidos era uma operação pequena não tinha muitos operadores todos se conheciam,o que causava um ambiente agradável . A parte mais difícil era dizer a um paciente que o medicamento que ele precisava não fazia parte do projeto de descontos. E a melhor parte era exatamente ao contrário ouvir de um cliente que você o ajudou muito por ter o medicamento no projeto de desconto e dessa forma ele pode comprar.
Prósvale refeição, refeitorio e lanchonete na empresa, toda sexta expositores ia na empresa afim de vender seus produtos
Contrasauxilio creche para crianças até 2 anos, e demora na chegada do cracha
3,0
Analista de Suporte Júnior | São Paulo, SP | 2 de ago. de 2015
Empresa legal de se trabalhar
Atuei no projeto da Dell Treinamento excepcional, com bastante conteúdo e bem dinâmico Foi bastante agregador e descontraído, o clima na empresa era descontraído Escala de trabalho diferenciada, segunda a sexta 6 hrs por dia, isso é ótimo. Não me adaptei ao projeto, devido a desentendimento com o superior imediato, propus idéias que não foram acatadas, isso me desmotivou e me fez pedir o desligamento da empresa Empresa é ótima e bem estruturada, porém outro fator que me desmotivou foi o salário que estava muito abaixo do mercado, pacote de benefícios era bom, por ser uma empresa de call center Empresa muito boa, recomendo para quem está iniciando no mercado na área de TI e procura trabalhar com suporte técnico para adquirir experiência.
PrósPagamento em dia, Fácil localização, Boa estrutura, espaço para lazer e descanso
ContrasSalário um pouco baixo, Algumas pessoas, que ocupavam postos de lideres, e se aproveitavam para tirar vantagem sobre seus subordinados
1,0
| United States | 22 de jan. de 2015
Sitel Augusta Over the Past 5 Years
Over the years, Sitel has drastically evolved into a rather dreadful place of employment. Back in 2013, they started making changes in the on-site HR Department that resulted in in the loss of about 3-4 integral employees. Then, in 2014, they hired a new HR Director, who, from her start at Sitel Augusta, showed a vivid appearance of nonchalance and passiveness. The main operations of the HR Department was converted into a hotline - you have to call now to speak with foreign representatives to have issues resolved such as payroll disputes, benefits discrepancies and LOA matters. It was also in 2013-2014 that several, I mean several Coaches (Supervisors) and Agents of Sitel Augusta resigned and began employment at other major call centers in the area - those individuals now report better treatment, appreciation and greater advancement in their new workplaces. The Staff of Operations Managers consists of maybe 2 or 3 individuals who actually have a compassion or concern for the employees of Sitel Augusta. The Senior Operations Manager (present-day) is nonchalant, arrogant, rude, discourteous and has a callas heart. He shows no genuine concern or care for the employees of Sitel Augusta, only those who he directly works with (like the Operations Managers or Supervisors or his superiors). He will see you in passing, look at you eye-to-eye and say absolutely nothing. If you greet him, he will ignore you, even look at you and ignore you. In 2014, after the previous Senior Op
PrósIf there are any, they've been overshadowed by the cons.
ContrasWhere do I start...where would I ever end?
1,0
EHT | Exeter | 17 de nov. de 2019
Not the Job we were hired for. Clumsy Management.
The only thing I don't quite remember about Sitel was how much Holiday they gave. The entire experience there was a roller coaster ride heading to a broken track. I worked in the Exeter area & first heard of the place at the local Job Centre. One of their HR employees was there holding a small session to recruit anyone who was interested to work at Sitel. He was specifically looking to hire people for a "Technical Support" role. It was described as the typical Tech job helping anyone with issues with devices, etc. I quickly expressed my interest in Coding, Programming, Computer Science, etc. Both He & the Job Centre Rep agreed I'd be perfect for the role with those skills. I ended up going to a short 6 person group interview a few days later. We took pictures of the inside & were there around 2 hours before we were done. We were made to take a short & easy "speed test" where we just copy & pasted some information between Word & Excel. About 20-minutes after leaving I was told we'd be put on a short 1-2 week long "Training Course" to refresh our skills. The Course was simple things like "How do you turn on the computer", etc. I was however, quite turned away by the fact one segment was to make a social media presence & then write a review of the Company. Once the Course was done I was offered the Job for the over the phone. I accepted & was given 2 dates to pick from to start. Except, 3 days later I got another call offering me the Job for a 2nd time. Apparently th
1,0
Customer Service Representative | Home Based | 16 de ago. de 2021
T&T campaign
I started working with SITEL in December 2020 on the test and trace campaign, the recruitment process was pretty quick, and I was started within two weeks of the initial contact with them. When I began, they sent us in for ‘training’ which I was under the impression would be quite detailed considering we were to be gathering information from people in relation to covid-19. However, to my surprise the training lasted a whole 2 days and consisted of a few poorly done PowerPoints and a tonne of reading from a training board (arguably filled with out-of-date screen grabs and information). I later came to learn that the PowerPoint information was out of date as well and didn’t represent accurately the screens we would be seeing when starting to actively trace contacts. After this training we were then thrown into a group team chat and told we were going live, to my shock the next day when I logged in for my first official day of tracing the screens and information that was coming up was not like the stuff we had to be taught and there was little or no support about how to deal with this. After a couple days I got the hang of it (largely due to the help of a friend who had been on the T&T campaign longer than myself). The next few days I was randomly placed into a separate team chat with no explanation as to why and a new training session was formed (later I came to learn that this was the training for more advanced and complicated calls in Tier 2 isolation calls) This training las
PrósWhen it worked the holiday booking system was good
Contraslong hours, short breaks, poor management, lack of communication, poor support from senior staff
1,0
Technical Support | Knoxville, TN | 1 de nov. de 2021
I wouldn't recommend Sitel as a satisfactory nor a professional workplace
I started at Sitel as a way to build skills for myself, and to offset some of my time in retirement. They seemed to have a great mission statement and customer oriented goals which intrigued me. Unfortunately, the management I've encountered to this point doesn't even remotely resemble the heart of their creed. They want you to care, but taking a bite out of that apple can be deceiving. I've been in training for approximately five weeks. The rules for the class were to *be positive, specifically - no negative personal feelings because that energy is contagious. *no outside noises such as kids and animals in the background *no question is a stupid question - or -the only stupid question is the one you didn't ask. So, just starting with these let me explain a day working at home with Sitel. You clock in and the trainer spends the entire first 30 minutes of class telling you how tired they are because they didn't get enough sleep the night before. You clock in from lunch and the trainer spends the next 30 minutes telling you what they ate for lunch and how tired they are from eating too much at lunch. The lack of professionalism is palpable. The trainer isn't feeling what they're teaching, yet simply reading mindlessly through the materials which makes it harder to follow along which results in questions....and, instead of a more targeted answer to the question, you get the eye roll, ridiculed, and singled out as to make sure that nobody else has the audacity to
Próswork from home - mediocre wage
Contraslack of quality training - undertrained to incompetent tyrannical managament - lousy schedule
2,0
Telefonist (m/w/d) | Deutschland | 12 de fev. de 2013
Typisches Call-Center ohne Besonderheiten
Informations- und Kommunikationskultur wurde während meiner Anwesenheit mit wenig Augenmerk bedacht. Vorgesetzte halten sich nicht an Absprachen, was ebenfalls zu einer Erschwernis in der Arbeit führt. Es besteht keinerlei Arbeitsschhutzmaßnahmen. Auch nach jahrelangen Bestehen des Betriebes lagen Kabel und Anschlüsse frei. Es gab keine Lärmdämmung, noch gab es eine vernünftige Arbeitsplatzverteilung. Selbst nach mehrmaligen Hinweisen, die Arbeitsplätze entsprechend der Belegung vorzunehmen, wurde nichts getan. Durch die flache Hierachie im Betrieb kam es zu Unstimmigkeiten im Weisungsrecht. Jeder war Vorgesetzt, aber keine mochte die Verantwortung tragen. Illoyalität war ein verbreitetes Thema im Betrieb. Die Computertechnik wies Schwächen auf, was zu langen Rüstzeiten führten, die nur anteilig vergütet wurden. Die Sozialleistungen waren ein Witz. Einmal alle zwei Wochen gab es für die wirtschaftende Belegschaft 2 Obstkörbe, die sich dann ca. 100 Kollegen teilen durften. Im Ruheraum liefen ständig Kühlsysteme von Getränkeautomaten. Als Kantine diente lediglich ein kleines Backwarenangebot der Verköstigung im Betriebsgebäude, aber ohne Preisnachlässe. Zudem gab es noch einen 20% Nachlass für die Zeitkarte der Verkehrsgesellschaft Berlin, was wohl das Jobticket darstellen sollte. Positiv zu halten war die Vergütung, da selbst bei wenig Verkaufstalent bei Abschlüssen von höherwertigen Telefonverträgen eine Provision anfiel. Der monatliche Verdienst erreichte so bei einer 40h A
2,0
Work from Home Advisor | Knoxville, TN | 24 de nov. de 2021
High turnover, poor employee retention, poor leadership
On the surface, Sitel Group appears to be a forward-thinking, well-organized, and technologically advanced company. Less than three weeks into training I discovered that the recruiters are trained to "sell" the company. In the first three months I had no less than 5 different managers. Styling themselves as a "bring your own computer" company what they mean is that they are attempting to use employees in a way that should really be reserved for contracted employees that would receive a 1099 at the end of the year. They offer no compensation for work from home positions for internet access and electricity. Normally, electricity wouldn't even be a consideration for me - but, Sitel wanted me to keep the provided computer on 24/7 and never disconnected from my home network / wifi. Aside from the obvious personal privacy and security concerns this causes - they, additionally, required several apps be installed for use on my personal cell phone and management used this as a regular means of communication (also no compensation for the use of my personal equipment or concern for privacy and being "off the clock" when off the clock. Scheduling normally isn't a concern for me (I consider myself pretty flexible here for availability) - however, waiting 7 hours before I could eat a next meal was an issue. When I approached management about this I was told I would need to apply for ADA accommodation. It was policy not to eat or drink at your desk but was told by leadership that I could ea
Próswork from home
Contrassee my review - the entire experience was a "con"
2,0
Moderator | Newcastle upon Tyne | 30 de out. de 2021
It is good as temporary job
Was working with these guys for over a year now. Work itself is as repetetive and primitive as any other simple jobs. Arrive at work punch in read the script 100 times punch out go back home. Get promoted or moved to another customer of theirs, read another script that contains 2 more setences then usual 90 times a day and go home. You get the point job itself more or less mindless and repetetive. When it comes about the career oportunities they do have promotions but those promotions do not mean much as they are basically paid the same. The only reasonable changes in wages start to appear when you hit operational manager levels but that just will not happen. All of those promotions more or less for the sole purpose of getting a nice note in CV and finding job elsewhere that pays more. Talking about the culture itself it has that sense of just positivity more positivity and more positivity and compliments for all etc. It gets to the point where all this so called ,,positivity,, turns into toxicity as you just get tired at some point listening to that nonsense. All of it just slowly drowns you and makes you depressed more then anything else. The best advantage of doing is job that it is work from home you dont have to waste your time travelling to the office meeting people etc. You get paid for the time you spent working as it is supposed to be. In terms of issues or things that could be improved bottom level employees moderators/supervisors and even team managers are bas
PrósEasiest and least demanding job i have ever done
ContrasPoor wages, somewhat incompetent upper management
1,0
Customer Support Representative | St. Catharines, ON | 25 de mai. de 2021
If you value your mental health, DO NOT work here
Unrealistic goals applied to all staff, minimal training which focuses on less essential things; "get on the floor" and have to learn MANY things on your own unless you are fortunate enough to have one of the rare amazing coaches or make a friend who has been there awhile to help you get to where you feel like your able to keep your head above water. My campaign was inbound collections for an American large communications company; had the majority of calls being angry or frustrated people who were upsold into plans they cannot afford or do not want and were not fully informed of what they were getting into. Support from the "support team" is near non-existent or when you would eventually get a response (after waiting 5 minutes; yet get scolded for having a customer on hold beyond 2 minutes) it was very sarcastic and demeaning. After a call or interaction with a customer you must log all the notes of the call in detail (they expect you to do this while on the call but you must multitask through several programs for a single call) these notes you must log; they again expect you to summarize thoroughly in under 2 minutes yet if you're a competent agent, customers will have you tackle multiple concerns within a single interaction. You must thoroughly record notes and needs but they give you the impossible time frame to do it in, and when you go over the allotted time, they harass you... (so they expect you to be able to run multiple programs, listen thoroughly to customer, addres
PrósNothing
ContrasEverything! Harassment, horrible HR department, abuse from customers AND other staff there....
1,0
Customer Service Representative | Porto | 27 de nov. de 2019
Horrific
PROS: If you're expecting free benefits like every company as to offer, the only thing that's free in Sitel is the water in the dispenser and some bananas that are left out on the Sitel's projects shared cantine, once or twice a week. You may have heard of medical insurance, where you have to pay 30 euros anually to get discounts in SOME of your medical bills - it doesn't apply to all doctor's visits, depending on what type of medical assistance you need. At the end of the day, the hassle isn't worth it. Last but not least, we have Sitel Fit! We're not sure why this is a benefit, but basically you will have to install the Sitel Fit app, run and do exercise to get points. Once you collect a certain amount of points you will enter a worldwide draw where you can get some prizes.. like new headphones..... and the top 3 Sitel fitters can make a donation to a charity of their choice. You also get a discount in a gym membership, which is not that great as you end up paying for it The only good thing is the freedom you have to be yourself not worrying about appearences, but this is something that many companies have to offer nowadays. CONS: To get inside the office you'll need to provide with your fingerprint - there's no handles so you can open the door for the building's security which I completely understand, but expect to have the flu and other diseases more often than you usually do, as everyone will use the fingerprint access to go around the building (EW!)
3,0
Customer Representative | Remote | 2 de out. de 2018
Fifty Fifty
Sitel was my first work at home job. I thought $9 an hour was low but working from home you don’t have to pay for commute or food. Plus working from home has so many perks. Training is crazy and you truly will get lost. The presentations they present are slides after slides of information that could be minimized into simpler material so agents are not absolutely mentally drained from training. Make sure you have a notepad full of paper for notes from training because you will need it. After training I enjoyed taking calls for health insurance enrollment. The system was somewhat crazy at first but eventually it became a breeze to me. Often customers would be irate just like at any other job but I have never had such rude customers as I had with sitel. I was transferred to spending accounts after health insurance enrollment and I still had irate customers. Which I came to believe was due to speaking with so many agents because the company has hundreds of agents and the customers get told a million different things each time they call. Even though I had rude customers I enjoyed working for sitel until I started my position with spending accounts. That job was absolute madness. I lost my amazing team leader. I was transferred to a team leader who could never be reached in chat for assistance, who was rude and hateful and seemed to not care at all about her job or agents. Everyone on her team never had anything nice to say about her because we could not get assistance which led us
PrósFull time, had weekends off, some great agents, equipment provided
ContrasRude customers, lack of help from team leaders and chat, empty promises

Perguntas e respostas sobre a empresa Sitel

Do que você mais gosta sobre a empresa Sitel Group?
Pergunta feita em 11 de out. de 2018
Beneficios
Respondida em 15 de jan. de 2020
Empresa que colabora com desenvolvimento do profissional.
Respondida em 27 de nov. de 2019
Como é o processo de entrevista na empresa Sitel Group?
Pergunta feita em 3 de fev. de 2018
Prova,dinâmica e treinamento.
Respondida em 28 de ago. de 2019
Tranquilo e descontraído.
Respondida em 5 de dez. de 2018
Em média, quantas horas por dia você trabalha na empresa Sitel Group?
Pergunta feita em 7 de nov. de 2018
6 horas pausa almoço pausa 20 e pausa 10.
Respondida em 28 de ago. de 2019
7:12 de segunda a sexta
Respondida em 25 de fev. de 2019
Se você estivesse no controle, o que você faria para melhorar a empresa Sitel Group?
Pergunta feita em 31 de jan. de 2018
Não possuo subsídios para tal resposta.
Respondida em 14 de set. de 2020
Valorizar mais meus funcionários
Respondida em 19 de mar. de 2019
Como você se sente ao ir trabalhar todo dia na empresa Sitel Group?
Pergunta feita em 19 de jan. de 2018
Desafiado por cada acontecimento diário
Respondida em 10 de mar. de 2020
Muito bem gosto do local
Respondida em 10 de fev. de 2020